Bike Rental Associate - Summer Season

Rental Associate

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

The Rental Associate will provide exceptional guest service by assisting guests with the selection and setup of downhill and enduro bikes. They are responsible for demonstrating a high level of knowledge of rental equipment, including bikes and protective equipment to give informed suggestion to rental guests. In addition, the Associate will also be involved in regular daily maintenance, setup and testing of equipment. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

Hourly pay: $20

Essential duties and responsibilities include maintaining a friendly, congenial, and helpful attitude when dealing with guests; selecting and setting up rental equipment for guests, while mitigating risk and following all liability policies; performing tasks efficiently and safely to provide a quick and positive experience for rental guests, including daily maintenance and cleaning of all equipment, safety inspection of bikes prior to guest pick-up, and damage checks at time of return; rental associates must be open and willing to learn how to perform continual maintenance and upkeep of rental equipment including tire and tube changes, shifting and brake adjustments, damage assessments, bolt checks, full safety inspections of all bikes, and thorough bike washes; complying with required risk management and indemnification procedures as well as other rental shop practices and procedures including forms, documentation, and records, post-accident reporting, and consistently following essential safety protocols; knowing all products, services and prices offered in the rental shop as well as being familiar with those of the resort; fostering an attitude of teamwork and cooperation within other rental team members and resort departments; performing upkeep and maintenance in the rental shop and on tools and machinery as needed; maintaining neat, clean, and well-organized shop; and performing other duties as assigned by the Bike Rental managers, assistant managers and supervisors.

Education/experience/licensing includes a high school diploma or GED, minimal experience working with bicycles preferred, 1+ years of customer service, basic computer functionality required, interest in bikes and biking, willingness to learn technical aspects of bike maintenance and set up, and must be at least 16 years of age.

Physical demands include being able to lift, carry, or otherwise move and position a minimum of 50 pounds on a regular basis; manual dexterity to operate a computer and other common office equipment on a constant basis; auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis; ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis; ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis; and talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.