Senior Order Manager

Senior Order Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Brief Overview

A Senior Order Manager is responsible for owning and managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires an advanced working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to analyze data, troubleshoot and resolve complex issues, and the ability to influence and direct cross-functional teams and activities that ensure the successful and timely delivery of orders. Senior Order Managers also apply a continuous improvement mindset to make recommendations on process and/or system enhancements, as well as, take an active role in the implementation. Senior Order Managers also ensure best practices are followed within the organization and during new program onboarding. Senior Order Managers take a lead role in building and maintaining high-performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and outcomes. Senior Order Managers are required to take a proactive, detailed, and timely approach to communication and help identify and mitigate risk early to prevent customer-impacting issues.

Job Responsibilities :

• Owns the entire lifecycle of a WWT Order from creation to final product delivery to the customer, which includes transactional inputs. This level of order management requires deep system and supply chain knowledge, as well as the ownership of strategically troubleshooting and resolving complex order related issues

• Acting as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.

• Creating and maintaining accurate order-related data/information in WWT's ERP systems.

• Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans both individually and through their team(s).

• Leading cross-functional accountability throughout WWT Supply Chain

• Creating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI's, and contractual agreements are satisfied.

• Leading direct customer interaction to provide updates, data-driven insights, and communicate risks

• Drive a continuous improvement mindset to enhance current processes and achieve operational excellence.

• Responsible for the successful onboarding of new customers to ensure customer delight, and operational effectiveness.

• Leading the training and skills development of other employees within the team

• Overseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.

Qualifications

• Bachelor's Degree Business, Supply Chain Management or related field required.

• 3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment.

• 3+ years in customer facing experience.

• Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.)

• Previous experience using Excel

Knowledge, Skills, and Abilities

• Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

• Efficiently and effectively communicates information to promote collaboration and HPT (High Performing Team)

• Able to convey ideas clearly and succinctly through written communication

• Persistent and determined in the face of adversity

• Effectively manages their time to deliver work efficiently

• Always applies a customer service mindset and strives to deliver customer delight

• Demonstrates effective prioritization skills in an environment with many competing demands

• Applies superior critical thinking skills to identify solutions to difficult problems

• Comfortable and effective in presenting to and closely working with senior leadership

• Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues

• Proficiently establishes and continuously improves processes to deliver optimal organizational value

• Demonstrates ability to work independently on routine assignments

• Ability to demonstrate a work ethic consistent with WWT's Core Values

• Demonstrated ability to work independently on routine assignments

• Ability to demonstrate a work ethic consistent with WWT's Core Values

• This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight

• The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands.

• Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)

• This role will be expected to work in an open-office environment with desk sharing/hoteling practices

• Travel between our Maryland Heights, MO and Edwardsville, IL locations is common

Licenses and Certifications

APICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferred

Physical Demands

• Sitting: Frequently

• Standing: Constantly

• Walking: Frequently

• Stooping, kneeling, crouching: Frequently

• Reaching 30" to 72": Constantly

• Eye/hand coordination: Constantly

• Lifting (up to 50lbs): Frequently

• Lifting Overhead: Occasionally

• Carrying: Frequently

• Twisting/Turning: Frequently

• Fine Motor Coordination (keying, labeling): Occasionally

• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently

• Fine Motor Coordination (pick & place small parts): Constantly

• Gripping/Grasping: Frequently

• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant

• Fumes or airborne particles: Frequent

• Toxic or caustic chemicals: Frequent

• Risk of electrical shock: Frequent

• Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?

Individual Contributor

Level of Autonomy

Work is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $60,000-75,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call View phone number on click.appcast.io and ask for Human Resources.