Deskstop Technician/Support - MM25

Job DescriptionJob DescriptionJob Title: Field Engineer 3 Location (On-site, Remote, or Hybrid?):Groton/New London, CT (Onsite) Contract Duration: Contract until02/27/2027 Non-Driving but may have to drive between sites Job Responsibilities:Computer hardware set up, basic hardware and software troubleshooting stillsProvides support for software, hardware and networking support for desktops, laptops and servers.Provides maintenance and support on legacy products. Supports Core, server products.Performs disk replacement on enterprise storage productsInstalls and maintains PCs and associated software, networks, servers and peripheralsSupports network products from operational and maintenance perspectivesPerforms installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers and client approved applicationsProvides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanor and dress.Ensures customer satisfaction throughout the service delivery transaction.Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemJob Description:1-3 year computer support experience, basic hardware and software skills.Good work ethic, good organizational skillsAs a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.This is a journeyman position for the typical desk side support technician.You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products