Residences Concierge

Residences Concierge

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox Hotel & Residences by Auberge Collection will debut in late 2026 as the city's most captivating new address. A tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio, the hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Additionally, 48 private, world-class luxury residences are brought to life by Chad Dorsey, one of the most acclaimed interior designers in Dallas. Hotel guests and residents alike drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. The hotel will also feature a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting. One of the most highly anticipated hotel openings of 2026.

Job Description

The Residences Concierge serves as the primary point of contact for homeowners, guests, and vendors within The Knox Private Residences, delivering seamless, secure, and highly personalized service. This role supports daily residential operations, anticipates needs, and ensures every interaction reflects the highest level of professionalism and discretion.

What you'll be doing

• Deliver personalized, anticipatory service aligned with brand standards
• Serve as the primary contact for homeowners, guests, and vendors
• Coordinate move-ins, deliveries, vendor access, and contractor scheduling
• Monitor contractor activity and maintain accurate access and service logs
• Coordinate in-residence services such as maintenance, repairs, and housekeeping
• Manage resident, guest, and vendor access in partnership with Security
• Oversee package handling, deliveries, and resident notifications
• Support daily operations of residential areas and the Residences Lounge
• Assist with resident events and lifestyle programming
• Maintain accurate records, incident reports, and shift handovers
• Collaborate with departments including Concierge, Valet, Engineering, Housekeeping, and Security
• Support flexible coverage including evenings, weekends, holidays, and occasional overnight shifts

Qualifications

Who are you

• Passionate about delivering exceptional service and luxury residential experiences
• Previous experience in luxury hospitality, high-end residential, private club, or boutique hotel environments preferred
• Strong communication, organization, and problem-solving skills
• High level of professionalism, discretion, and emotional intelligence
• Proficiency with property management systems (PMS) and service platforms
• Flexible availability, including nights, weekends, and holidays

Additional Information

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.