Operations Manager

Job Details: Job Location: New London Campus - New London, WI, Position Type: Full Time, Salary Range: Undisclosed, Company Overview

Since 1965, Rawhide Youth Services has served thousands of at-risk youth and their families throughout Wisconsin as a premier mental and behavioral health agency. As a faith-based 501(c)(3) charity, we provide family-centered care, treatment, and education. We offer all this through both residential and community-based services. Every day, we are guided by our mission: "Being dependent on God, we inspire and equip at-risk youth and their families to lead healthy and responsible lives." Living that mission is only possible when we hold to our core values of unconditional love, unwavering faith, eternal hope and relentless perseverance. It’s through professional and personalized support services, our faith in God, and the belief that tomorrow will be better than yesterday, that the people we serve are able to rise up, overcome their challenges and thrive.

Job Purpose

Provides leadership and operational support to the Youth Services team by strengthening administrative systems, accountability, and consistent practices across residential and group home programming. Supports teams in sustaining a safe, structured, therapeutic culture that promotes positive outcomes for youth and staff retention. Oversees quality assurance, purchasing, scheduling, and operational improvement while promoting regulatory compliance and Rawhide standards.

Essential Functions

• Manages, oversees, coaches, and evaluates the Quality, Purchasing, Scheduling, and Administrative Coordinator roles.
• Oversees quality assurance, purchasing and procurement, project management, scheduling, and administrative operations.
• Supports consistent implementation of residential programming, therapeutic interventions, policies, and procedures.
• Ensures applicable Wisconsin Administrative Code and other regulatory requirements are followed and required compliance records are accurate and complete.
• Reviews operational data and processes, partners with residential leadership on improvements, and participates in rotational on-call campus support.

Job Responsibilities

Administrative Oversight

• Ensures effective processes and accountability for purchasing, procurement, quality assurance, scheduling, administrative support, and assigned projects; coordinates resources and monitors operational effectiveness.

Staff Leadership and Development

• Provides weekly or biweekly supervision to direct reports; sets goals, monitors progress, offers coaching and training, identifies development opportunities, and evaluates performance. Supports staff through matrix reporting relationships in collaboration with functional leaders.

Regulatory Compliance and Quality Assurance

• Monitors adherence to applicable federal, state, and local regulations, Wisconsin DCF licensing requirements, Council on Accreditation (COA) standards, and Rawhide policies and procedures. Coordinates required documentation, reporting, and submissions to support ongoing compliance and accreditation.

Therapeutic Programming and Youth Support

• Role-models and monitors appropriate therapeutic intervention strategies; collaborates with residential leadership to maintain a safe, structured environment; engages with youth and participates in approved physical stabilization interventions as trained and authorized.

Operational Excellence and Collaboration

• Analyzes operational data and processes to identify improvements in efficiency, consistency, staff effectiveness, and compliance; collaborates with residential leadership to support positive youth and staff outcomes and provides campus support through a rotational on-call schedule.
• Completing required trainings
• Attending educational workshops
• Reviewing professional publications

Maintain Staff Job Results

• Training and coaching support staff
• Establishing staff goals, monitoring progress, and providing feedback
• Appraising job results

Protects the Credibility of the Rawhide Mission

• Complying with the Rawhide standard of conduct
• Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide

Contributes to Team Effort

• Performing other duties as directed or assigned by supervisor

Qualifications: Qualifications

• Bachelor’s degree required.
• Supervisory experience required.
• Strong interpersonal, organizational, administrative, written and verbal communication, and decision-making skills; ability to apply regulatory standards; alignment with Rawhide’s mission, vision, and values.
• Ability to engage with youth, including physical stabilizations.
• NCI Crisis Prevention Institute certification recommended.
• Valid driver’s license with an insurable driving record required.
• Must be available to provide campus support through a rotational on-call schedule.

Working Conditions

Works in residential and administrative settings with youth and staff. Must be available for rotational on-call campus support. Must be able to engage with youth, including approved physical stabilizations as trained and authorized. May involve standing, walking, and occasional travel.