ELIGIBILITY SPECIALIST I

Eligibility Specialist IFamilies in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families. Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference by making a tremendous impact on countless lives.The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems.Qualifications: Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. OR Associate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience. (When applying please attach required education, certification, or licensure). Ability to attend an 8 - 12-week mandatory training course.Knowledge, Skills, and Abilities: Apply the laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs and the case administration of these programs. Ability to review images such as pictures or handwritten notes to make eligibility determinations based on the information provided. Communicate with others to obtain and verify information concerning eligibility. Detect and evaluate potential fraudulent situations. Analyze and interpret written, numerical, and verbal data from various sources. Enter data accurately into a computerized system. Navigate through computer screens, complete, and review basic computer documents and other forms. Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Read, understand, apply complicated and detailed regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Establish and maintain cooperative working relationships with the public and staff. Use computers and related software packages. Follow written and oral directions and instructions.