Bilingual Replacement Rental Representative(French/English)

Bilingual (French/English) Replacement Rental Representative

The Support Services Division for Enterprise Mobility is excited to announce an opportunity for the position of Bilingual (French/English) Replacement Rental Representative within the Replacement Services team!

The Bilingual Replacement Rental Representative provides day-to-day account support serving as a liaison between branch personnel and insurance adjusters in their assigned area. This position focuses on providing excellent service to maintain strong relationships with accounts, support insurance replacement rental goals, improve customer service, reduce costs, and increase business.

This full-time position is a work from home opportunity with a schedule of MondayFriday with a start time from 7:00am-8:00am CT. The pay for this position is $18.90/hr.

Four-week paid virtual training program

Monday through Friday, 8:00 AM to 5:00 PM CT

Attendance is required for the four-week training process

Comprehensive Benefits Package

• Paid Time Off
• Health, Dental, and Vision Insurance (30+ hours/week)
• Life Insurance & Prescription Coverage
• 401(k) with Company Match & Profit Sharing
• Employee Discounts on Rentals, Car Purchases & More
• Educational Assistance (for full-time employees)

Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Mobility Development and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.

We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must be at least 18 years old

Must have completed a High School diploma or GED

Must currently reside in one of the following states:AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NE, NV, NM, NC, ND, OH, OK, PA, SC, TN, TX, UT, VA, WV, WI, or WY

Must have at least one year of customer service experience working in a performance driven environment

Must be fluent in French and English

Permanent residence with a defined working space that is free of distractions from any background noise including but not limited to sounds from animal/pets, TVs, radios, and children or other adults in the home

Working from home is not designed or intended to be a replacement for appropriate adult or child dependent care

Must be able to attend virtual mandatory 4-week training

Must meet all Work from Home qualifications listed below

Must have access to a cell phone to validate security information authentication

Must have a USB headset with microphone (computer is provided)

Must have reliable and consistent high-speed internet access provided by a cable or fiber provider

Minimum 10 mbps upload and 100 mbps download

Satellite Internet, 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile, Verizon) connections are NOT supported

The address on your application must be your current, accurate permanent address

Enterprise reserves the right to verify that your Internet meets or exceeds these requirements

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (View email address on click.appcast.io) to contact us about your interest in employment.