Valet Attendant

Job Description

Job Description

VALET ATTENDANT

Location:  Washington, DC Metro Area / Assigned parking location
Employment Status:  Full-time or part-time, based on assignment
Department:  Operations
Reports To:  Operations Manager
FLSA Status:  Non-Exempt

About Colonial Parking, Inc.

Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.

Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.

We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.

Position Summary

The Valet Attendant delivers Colonial Parking’s service standards during each customer interaction by safely and promptly parking and retrieving customer vehicles, assisting passengers as they enter and exit vehicles, and supporting orderly and safe traffic movement in valet areas.

Essential Duties and Responsibilities

Valet Operations & Vehicle Handling

• Verify that all necessary supplies are available at the start of each shift.
• Park and retrieve customer vehicles safely, carefully, and in a timely manner.
• Assist customers and passengers entering and exiting vehicles, including with luggage and personal items.
• Control the flow of vehicles in the valet driveway while maintaining a safe environment for pedestrians.
• Place numbered tickets on the windshields of vehicles to be valet parked and issue corresponding claim tickets to hotel guests and visitors.
• Complete required end-of-shift documentation and transfer keys and related parking tickets to employees on the next shift.
• Maintain accurate operational and vehicle records.

Customer Service & Facility Presentation

• Provide the company’s standards of customer service, including maintaining the required uniform appearance, offering the company greeting, answering questions, addressing concerns, and thanking customers upon exit.
• Maintain a neat and orderly valet stand and driveway, free of trash and debris, with clean windows and no unapproved posters or decorative items.
• Report to work on time and maintain professional, friendly communication with customers and coworkers.

Safety, Incident Reporting & Company Procedures

• Promptly notify management of incidents or circumstances requiring attention.
• Complete Customer Damage Reports with customers, when needed, and relay claims information to the Claims Department with assistance from the Shift Manager.
• Review, understand, and acknowledge company policies and procedures relating to assigned duties when requested.

Additional Responsibilities

• Perform minor cleaning or maintenance tasks when directed by local management in accordance with company maintenance checklists.
• When applicable and expressly authorized by the direct supervisor, substitute for cashiers as operationally necessary.
• Perform other duties as assigned by the Operations Manager.

Minimum Qualifications

• High school diploma required.
• One year of related experience required.
• Ability to read and understand verbal instructions and written correspondence.
• Ability to communicate effectively, both verbally and in writing.
• Ability to resolve customer concerns professionally and courteously.
• Possession and maintenance of a valid driver’s license.
• Ability to safely operate vehicles with manual or automatic transmissions.
• Ability to maintain a professional and friendly demeanor with employees and parking customers.

Preferred Qualifications

• Background in the service industry preferred but not required.
• Knowledge of major streets, local landmarks, and highway entrances in the surrounding area.

Performance Standards

This position receives an annual performance review from the direct supervisor to assess performance against company expectations and agreed-upon job-related goals for the upcoming year.

What's in It for You? Benefits and Perks

Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits depends on full-time or part-time employment status and the terms of the applicable benefit plans.

• Affordable medical and dental coverage
• Employer-paid short-term disability insurance
• Employer-paid group life and accidental death and dismemberment insurance
• Vacation and sick leave
• Eight paid holidays
• 401(k) eligibility after six months, with an employer contribution
• Education reimbursement
• Employee recognition programs
• Complimentary parking at your assigned work location
• DailyPay access, allowing eligible employees greater flexibility in accessing earned wages

Physical Demands and Working Conditions

The physical demands and work environment described below are representative of the requirements for performing the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential functions.

Physical Demands

• Stand, walk, and sit for varying periods during the shift.
• Use hands and fingers, handle keys, tickets, tools, or vehicle controls, and reach with hands and arms.
• Talk and hear to communicate with customers, coworkers, and management.
• Operate customer vehicles and move throughout the valet driveway and parking areas as needed.

Work Environment

Work is performed in valet lanes, parking garages, lots, and other assigned parking areas. The employee may be exposed to outdoor weather conditions, vehicle fumes, airborne particles, and noise ranging from minimal to moderate.

Internal Contacts

Regular contact with location management, corporate office employees, peers, and field employees.

External Contacts

Regular contact with customers, vendors, and property management or client representatives.

Compensation

Actual compensation will be determined by the assigned location, experience, job-related qualifications, and approved company compensation structure.

Equal Employment Opportunity

Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.