Supervisor, Merchandise

hat you get to do:You’ll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:Guides team to exceed financial and guest service targets for location(s)Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisalsFacilitate the timely completion of work orderScheduling of ambassadors and monitors Kronos; timecard managementMonitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandiseProduct research and management as it relates to the area.Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displaysSign off on Customer refunds up to $200Perform department duty responsibilities as assigned.Coordinate annual inventory for assigned location(s)Assist Manager with plan-o-grams for prompt and correct product activationAssist with planning promotional presentation layouts and merchandise eventsMonitor area programs for any inconsistencies and correctsEnsure excellent customer service by responding to customer requirements, expectations, and needsOccasionally assist other location and areas throughout the park as needed; other duties as assignedWhat it takes to succeed:At least 18 years oldA valid state driver’s license; visiting students and military are required to have valid driver’s license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver’s licenseHigh School diploma for GED; or equivalent combination of education and experienceMinimum two years related experience; or equivalent combination of education and experienceExcellent written/verbal communication skills and be able to speak effectively before groupsExcellent math skills to compute rate, ratio and percent and to create and interpret graphsAble to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of timeAble to regularly use hands and fingersAble to handle multiple tasks and work in a fast paced environmentAble to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needsOutgoing, and able to provide excellent guest service and interact favorably with the publicAbility to self-motivate as well as motivate ambassadorsBasic knowledge of financial terms for revenue departmentAble to work indoors and outdoors in all weather conditionsAble to work independently and troubleshoot issuesClear understanding of ParkWare, MMS, Kronos, and Microsoft Office ApplicationsUnderstanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferredTheme park experience preferred #J-18808-Ljbffr Entertainment Places