Full-Time Restaurant Assistant Manager - Gamescape

Role Summary A Restaurant Assistant Manager is responsible for providing hands‑on support and guidance for the restaurant operations, managing Team Members and ensuring the delivery of quality service to all Guests within the restaurant while adhering to Cinemark’s brand standards for timeliness, accuracy, guest service, and experience. Responsibilities Trains and coaches Team Members to serve food and drinks to guests in a courteous and timely manner. Interacts verbally with Guests, creating a friendly and upbeat atmosphere. Completes assigned administrative functions. Ensures cash handling procedures are completed according to company and brand policy. Manages service of alcohol in compliance with all state and federal laws and regulations. Conducts regular inventory and ordering as necessary. Accepts and audits deliveries. Adheres to budgets, increasing profits through cost management and sales growth. Handles complex and challenging customer service scenarios. Ensures that Team Members follow the dress code. Learns and follows the policies and procedures as established in Cinemark’s Guidelines and enforces them fairly and consistently with all staff. Reports all Employee Relations issues to the General Manager or via the designated reporting protocol (e.g., convercent.com). Consistently identifies and sanitizes employee and guest high‑contact areas. Properly utilizes Personal Protective Equipment while completing position‑specific tasks. Adapts to the frequency and scope of required cleaning tasks. Properly addresses any safety or security issues such as trip hazards, lighting, or suspicious persons. Performs other work‑related duties as assigned. Requirements Must be at least 18 years of age. High School or G.E.D. graduate preferred. Minimum of 1‑2 years of restaurant supervisory experience preferred. Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program. Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required. Management members who work with alcohol must complete a Safe Alcohol Service training program. Availability to work flexible hours including evenings, weekends, and holidays. Requires regular and consistent attendance. Has an energetic and friendly attitude during each shift. Provides excellent guest service. Accurate cash handling and basic math skills. Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English. Ability to work in a team environment and independently. Ability to take and follow direction. Responds with a sense of urgency. Excellent time management, organizational skills, and attention to detail. Ability to recruit, train, and lead others. Must be able to resolve conflict. Bilingual English/Spanish preferred. Physical and Environmental Requirements Frequent bending, kneeling, and lifting up to 50 lbs.; frequent standing, walking, and reaching around the theater. Noise level may be moderate to high at times. Ability to work in a standing position for extended periods of time. Benefits Employee Discount 401(k) Matching* Growth Opportunities Education Assistance* Health Benefits Parental Leave Paid Time Off Daily Pay Free Movies *Benefits may vary by career category, so be sure to check the specific details on our career site. Legal and Equal Opportunity Statement Cinemark reserves the right to amend, change, or terminate the job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke‑free workplaces. Cinemark is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, pregnancy, national origin, disability, or genetic information. #J-18808-Ljbffr Cinemark USA, Inc.