Customer Service Coordinator I

CTG’s long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support internal customers and department operations in a fast-paced, team-oriented environment. This hybrid role combines customer service, administrative coordination, work order management, and event support responsibilities.

Type: Contract

Job Title: Customer Service Coordinator I

Location: Corning, NY (This is currently a hybrid role with 3 days onsite and 2 days working remote)

Pay Rate: Based on experience

Work Hours: M-F 8am-5pm

Education: Associate degree preferred or equivalent work experience

Key Responsibilities

• Serve as the primary point of contact for internal customer inquiries via phone, email, and Microsoft Teams

• Coordinate communication between departments to ensure timely issue resolution

• Manage conference room scheduling and setup requests using scheduling software

• Process and track work orders while partnering with service teams for completion

• Assist with planning and coordination of internal meetings and customer events

• Maintain accurate records of requests, communications, and service activities

• Deliver professional, high-quality customer support while managing multiple priorities

Required Qualifications

• Associate degree preferred or equivalent work experience

• Previous customer service, call center, administrative, or coordination experience preferred

• Strong communication, interpersonal, and listening skills

• Proficiency with Microsoft Office Suite and general office systems

• Strong organizational, multitasking, and problem-solving abilities

• Professional, positive, and customer-focused attitude

• Ability to work effectively under pressure in a fast-paced environment

• High attention to detail, reliability, and confidentiality

Preferred Experience

• Experience with work order systems, scheduling software, or call center operations

• Strong keyboarding and data entry skills

• Experience supporting internal teams or coordinating service requests

Why Join This Opportunity

• Hybrid work schedule with onsite and remote flexibility

• Opportunity to support a Fortune 500 environment

• Collaborative team atmosphere with opportunities for professional growth

• Fast-paced role offering variety and cross-functional interaction

Additional Information

• No third party resumes will be accepted

• Drug testing and/or other employment-related inquiries may be conducted

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

• CTG is an Equal Employment Opportunity employer

• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.