Customer Support Associate

About The Role Location: Bethesda, MD Employment Type: Full-Time Customer Support Associate – Provide friendly, reliable support to customers throughout their experience with our company. This role is ideal for someone who enjoys helping people, solving problems, and building positive relationships. As a Customer Support Associate, you’ll serve as a key point of contact for customers—answering questions, assisting with onboarding or setup, and ensuring issues are resolved efficiently. What You’ll Do Serve as the primary point of contact for customer questions and support needs Assist customers with onboarding, setup, or service activation Respond to inquiries and guide customers through solutions or next steps Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalates to internal teams when needed Maintain accurate records of customer interactions and updates Provide personalized support by understanding customer needs and goals Monitor customer accounts to identify opportunities for additional support Collaborate with team members to improve processes and customer experience What We’re Looking For Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers in various situations Ability to manage multiple requests and stay organized Problem‑solving mindset with a customer‑first approach Basic computer skills and comfort learning new systems or tools Reliable, detail‑oriented, and professional Experience in customer service, retail, hospitality, sales support, or account support is a plus — but not required What We Offer Competitive pay with performance‑based incentives Paid training and ongoing coaching Clear growth path into Customer Success, Account Management, or Senior Support roles Supportive, collaborative team environmentOpportunities to build long‑term, transferable professional skills Why Join Us We believe excellent customer experiences are built through strong relationships and thoughtful support. As a Customer Support Associate, you’ll play a meaningful role in helping customers succeed while developing skills that open doors to future growth. Skills: saas, product training, salesforce, communication, client retention, revenue, cross‑functional collaboration, kpi management, communication skills, renewal conversations, consultative approach, hubspot, crm tools, customer success, customer satisfaction, training, renewal, crm, customer, sales, consultative mindset, onboarding, strategic conversations, renewal management, upsell, customer engagement, customer success platforms, goal‑oriented, sales collaboration, relationship management, customer health tracking, upselling, product adoption, saas experience #J-18808-Ljbffr FF Inc