Store Stock Associate

Who We Are: At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for. As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. The Store Associate provides necessary support for dispensary operations either in Front of House (FOH) or Back of House (BOH) as needed. In FOH, the Store Associate will provide outstanding customer service while assessing the needs of each customer to fit them with the best product. In BOH, the Store Associate will be responsible for all aspects of physical and digital inventory maintenance within the company and the processes associated with inventory control such as packaging, stocking, intake of all products, and inventory compliance. The Store Associate is a lifelong learner who is passionate about Cannabis and dedicated to providing an exceptional customer experience. Front of House Greet all customers in a positive and professional manner. Provide exceptional customer service while accurately entering and processing customer information/transactions. Quickly and precisely handle cash and debit transactions while maintaining a balanced cash drawer. Actively listen with the intent to understand & make appropriate product recommendations to customers as needed. Clean, stock, and organize dispensary. Occasionally work on special projects and assignments designated by management. Maintain quality customer service by establishing and enforcing company standards and handling customer inquiries or complaints. Verify patient/customer allotment and ensure they are eligible to make purchases using the state system. Back of House Assist in inventory audits. Pinpoint and verify variances in live inventory. Dedication to provide the highest levels of service. Adherence to company policies and procedures. Expectation to work evenings, weekends and holidays as required. Properly handle confidential customer information and other non-public company proprietary information. Must be able to pass a background check to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements. High School Diploma or equivalent. 2 years of retail and/or customer- facing experience preferred. Cannabis retail or education experience preferred. Product Knowledge: must be familiar with the variety of methods used for Cannabis consumption. Must be able to effectively address customers' concerns and complaints. Must have cash handling experience and excellent mathematical skills. Demonstrate strong oral and written communication with customers, coworkers, and management. Knowledge of basic computer skills and point-of-sale software. Ability to work evenings, weekends, and holiday shifts as scheduled and needed. Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials. Must work indoors and outdoors year-round. Lift 25-50 pounds from the floor to a waist-high table when necessary. Occasionally sit on the floor or at floor level. Certifications or Training Requirements : New Hire Orientation & Security Training – New Hire. Store Associate Training- New Hire. Cannabis Education course – New Hire. Additional annual or ongoing training as assigned by management. Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.