Lead Server - Senior Living Community

Ovation Heartwood 470 Maxwell Plaza Omaha, NE 68154, USA Description Lead Server (Senior Living) - Omaha, NE Join our dining team where service means more than a meal — it means making someone’s day. We are seeking an experienced Lead Server to support daily dining operations and help guide our serving team in delivering an exceptional resident dining experience. This role is ideal for someone who enjoys working with seniors, leads by example, and brings strong customer service and team coordination skills to every shift. Responsibilities Promptly and warmly greet guests in the dining room and take all food orders in an efficient manner, following the established steps of service. Demonstrate a complete understanding of all menu items and ingredients. As requested, advise guests on appropriate combinations of food and drinks, accommodate reasonable requests, and note preferences. As needed, demonstrate knowledge of specialized diets and allergens. Communicate directly with back of the house staff to ensure that orders are delivered correctly, and all special requests are addressed and accommodated. Exhibit exceptional communications skills, ability to get along well with others, demonstrate flexibility and patience along with an interest in people and a willingness to verbally communicate with guests and staff. Maintain a high level of sensitivity and confidentiality regarding any personal or medical information that is shared. Deliver food promptly and professionally following the established steps of service and maintaining safe food handling and sanitation standards. Follow up periodically to assist with any additional needs or requests. Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor. Ensure that the dining room/area is properly set‑up prior to and after service period. Keep clean and neat while meeting all established sanitation standards. May be asked to operate equipment, including but not limited to fire extinguisher, telephone, iced tea/soda machine, soup well, coffee machine. Collect tickets and follow proper cash handling procedures. Work alongside staff of other departments in performing job duties and for any special events or functions. Perform other duties and functions as assigned. Qualifications Prior server or food service experience required (restaurant, healthcare, senior living, or hospitality setting preferred). Must obtain a Douglas County Food Handler Card within 30 days of hire (required for continued employment). Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other associates of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent and interpret bar graphs. Candidates with senior living or memory care experience are especially encouraged to apply. At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day. Employees are Benefits‑eligible at 30+ hours/week. Coverage begins the 1st of the month following hire. Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy) Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees 401(k) Retirement Plan – Available after 90 days, with discretionary employer match Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life) Legal Insurance – Affordable access to legal support for common life needs Pet Insurance – Discounted plans through Wishbone Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work) Ovation by Avamere is an Equal Opportunity Employer and participates in E‑Verify. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Ovation Heartwood Preserve