Front Desk Supervisor

Description
As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures
  Qualifications
  
  
• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service
• Be comfortable handling guest issues and complaints and strong in providing solutions
• Ensure the team is exceeding a host of hospitality metrics including Marriott's guest service scores, and guest request and contact platforms
• Be the point of contact between the hotel guests and all the services the hotel has to offer
• Lead a team of associates who will look to you to learn the operation in addition to the property management system
• Lightspeed property management system experience a plus
• Prior Night Audit Experience preferred
  Benefits (Full-Time Associates Only)
  
  
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
  Why Join Concord?
  At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
  We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
  Our associates proudly cheer:
  "We Are Concord!"
  We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
  Pay range: $21-$24/hr.
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
  
  

Source: Concord Hospitality