Infrastructure Technician II

Job Description

Job Description

We are looking for an Infrastructure Technician II to support critical technology systems that keep warehouse and logistics operations running smoothly in Garden City, Georgia. This position combines hands-on work across servers, virtualization, backups, and network infrastructure, with a strong focus on reliability and operational continuity. The ideal candidate brings practical troubleshooting experience, communicates clearly with a wide range of users, and can manage both day-to-day support and planned infrastructure improvements.

Responsibilities:
• Oversee the daily health, performance, and administration of the VMware ESXi environment, while maintaining physical server infrastructure and core Windows Server services.
• Administer identity and access services by supporting Active Directory environments, applying Group Policy updates, and maintaining secure, stable server operations.
• Monitor backup jobs and offsite replication processes, resolve failures promptly, perform recovery testing, and keep disaster recovery documentation accurate and current.
• Support and maintain network infrastructure across office and warehouse locations, including managed switches, wireless connectivity, VLAN configuration, and related connectivity components.
• Implement approved firewall and remote access changes through established change controls while helping preserve network security and uptime.
• Install, test, and troubleshoot copper and fiber cabling to ensure dependable connectivity across multiple operational areas.
• Maintain current network diagrams, asset records, and infrastructure documentation to support visibility, planning, and issue resolution.
• Deliver infrastructure initiatives such as hardware lifecycle replacements and network enhancement projects, meeting defined deadlines and project milestones.
• Provide desktop imaging, operating system deployment, and technical support for workstations and mobile devices used across multiple sites.• At least 5 years of IT experience, including substantial hands-on responsibility in virtualization and network support environments.
• Demonstrated ability to administer VMware vSphere or ESXi and independently diagnose host and virtual machine issues.
• Experience with enterprise backup platforms such as Veeam, including validation of backups and execution of successful restore activities.
• Working knowledge of TCP/IP networking, VLANs, routing fundamentals, managed switches, enterprise wireless, firewalls, and VPN technologies.
• Proficiency with Windows Server 2019 or later, Active Directory, Group Policy, and physical server hardware support.
• Ability to read, update, and create technical diagrams, with practical experience in structured cabling for infrastructure environments.
• Experience supporting desktop imaging, OS deployment, and endpoint devices across more than one location.
• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related discipline preferred; equivalent relevant experience will also be considered.