Clinic Manager

The Clinical Manager (CM) plays a pivotal leadership role, overseeing the clinical and operational functions of a regional team that delivers center-based, in-home, and in-community ABA services. The CM is responsible for the integrity of individualized treatment plans, the professional development of clinicians, and the quality of care for every child and family served. Reporting to the Regional VP or Clinical Director, the CM acts as a bridge between clinical excellence and operational efficiency — championing the mission and culture in every interaction, driving evidence-based practice, and building a high-performing team that exceeds outcomes for clients. Leadership & Team Management Lead, supervise, and develop a multidisciplinary clinical team including BCBAs, Program Supervisors, Apprentices, Training Coordinators, Program Specialists, Senior Technicians, RBTs, and BTs Foster a culture of safety, open communication, and continuous feedback rooted in behavior-analytic principles Facilitate monthly all-staff meetings and serve as a liaison between clinical, therapeutic, and operations teams Proactively resolve staff conflicts, escalating to the Regional VP or Clinical Director when appropriate Conduct at minimum annual performance reviews for all direct reports; provide timely, constructive feedback year-round Establish and regularly review caseload assignments for BCBAs and RBTs to ensure equitable distribution and quality care Oversee apprentice program process and execution Maintain an open-door policy that promotes collaboration, trust, high performance, and mutual respect Collaborate cross-functionally with other Clinical Managers company-wide to drive consistency in practice management and organizational culture Clinical quality & oversight Review and provide structured feedback on treatment plans and behavior intervention plans prior to insurance submission Ensure all documentation is completed accurately and on time, including: BCBA and RBT supervision hours Clinical and billable session notes Insurance authorizations and renewals Conduct regular client assessments and evaluations at minimum every 6 months Hold weekly 1:1 meetings with each BCBA to support ongoing clinical development, review training materials, and provide individualized feedback Identify and address gaps in clinical skills through targeted training and development initiatives Train BCBAs on billable note documentation standards and perform routine spot checks for compliance Understand payer-specific insurance requirements and educate clinical staff accordingly Maintain willingness to carry a direct caseload as organizational needs arise Operational & administrative Partner with intake and outreach staff to align service volume with regional budget goals and ensure smooth onboarding experiences Support team capacity by participating in recruiting efforts and advocating for staffing levels that meet authorized client hours Ensure clinic facilities are clean, stocked, and compliant; coordinate supply needs for home and community providers Collaborate with training staff to identify development needs, support programming, and maintain an effective training calendar Coordinate intake meetings and support timely onboarding for new staff and clients as applicable Serve as a primary family contact at service onset and transition communication smoothly to the assigned BCBA Request and maintain therapeutic and educational materials and supplies inventory Maximize fulfillment of authorized supervision and direct treatment hours in collaboration with BCBAs Seek regular feedback from staff and families to assess satisfaction and support continuous improvement Culture & community representation Champion the mission, vision, and values in every interaction Represent the organization at public speaking engagements, networking events, and community outreach Provide input on communications with outside professionals and interdisciplinary partners Adhere to the BACB Ethics Code at all times and model ethical behavior for the clinical team Uphold and enforce HIPAA policies and all relevant policies and procedures Qualifications Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or a related field Minimum of 3 years of ABA clinical experience, with demonstrated proficiency in assessment, treatment planning, and supervision 3–5 years of progressive leadership experience, including staff supervision and caseload management Commitment to behavioral science and evidence-based practices Demonstrated history of ongoing professional development, CEUs in supervision and ethics, and continued learning Proven ability to develop and lead teams through organizational initiatives and special projects Strong commitment to the professional and personal growth of clinical staff Knowledge, skills & abilities Strong organizational and time management skills; able to prioritize across competing demands Excellent verbal and written communication skills Confidence presenting to internal and external audiences Strong analytical and problem-solving abilities with strategic thinking Ability to balance clinical quality with fiscal responsibility and budget management High emotional intelligence and ability to work with stakeholders from diverse backgrounds Proficiency with data collection and practice management software used in ABA Competency with Microsoft Office Suite Ability to work full-time with schedule flexibility to meet client and staff needs Ability to pass a background check and drug screen Physical requirements Ability to bend, kneel, crouch, and stand for extended periods in clinic and community environments Ability to lift items up to 50 lbs Ability to transition between seated and standing positions to ensure patient safety Adequate vision and hearing to perform clerical and administrative responsibilities Manual dexterity to operate office equipment and electronic devices Ability to communicate effectively across audio/video platforms and devices #J-18808-Ljbffr