Director, Operations

Our client is seeking a Director of Title Operations to lead and oversee its title operations function. This is a newly created, high-impact leadership opportunity with significant flexibility to shape the role based on the successful candidate's background and expertise. The ideal candidate will be an experienced title professional with a proven track record of managing operations, leading teams, driving process improvements, and ensuring exceptional client service. This individual will serve as a strategic partner to executive leadership while overseeing the day-to-day administration and operational performance of the title business. Responsibilities Oversee all title operations, office administration, and workflow management. Lead, mentor, and develop operations, escrow, title, and administrative staff. Drive operational efficiencies and implement best practices to improve productivity and service delivery. Establish and refine policies, procedures, and quality control standards. Partner with executive leadership on strategic initiatives, growth planning, and operational improvements. Monitor workload distribution, staffing, and performance metrics to ensure efficient execution. Foster strong relationships with underwriters, lenders, attorneys, clients, and internal stakeholders. Ensure compliance with applicable regulations, underwriting guidelines, and company policies. Identify opportunities to leverage technology and automation to enhance operational performance. Serve as a senior operational leader and trusted resource across the organization. Qualifications 6+ years of title industry experience, including leadership or operational management responsibilities. Deep understanding of title production, escrow, closings, underwriting, and real estate transaction workflows. Proven experience leading teams and managing high-volume operations. Strong organizational, communication, and problem-solving skills. Demonstrated ability to improve processes and build scalable operational infrastructure. Executive presence with the ability to collaborate across all levels of an organization. #J-18808-Ljbffr