Supervisor, Card Services

Your Mission As Supervisor, Card Services, you'll keep Envisant's card programs, products, and services running at full throttle-so member credit unions and partners get fast, accurate support when it matters most. Key responsibilities include overseeing daily operations for the Cards Department; assigning work and schedules for member service representatives; coaching and developing staff to follow ICUS standards, procedures, and mission; providing technical and operational guidance for Envisant systems (including balancing and workflow/user maintenance); coordinating support transitions from Implementation to Customer Service; serving as an escalation point for credit unions, processors, and partners; communicating clearly in writing and verbally; ensuring compliance with card network rules and regulations; building strong business relationships; and participating in partner‑led training tied to new product development. Required Qualifications/skills Bachelor's degree or recognized industry equivalent; 3-5 years of related experience Financial institution/payment industry experience Prior supervisory experience Proficiency with Word, Excel, and PowerPoint Leadership, teamwork, and collaboration strengths Experience with RingCentral, FIS systems, and Salesforce Rewards That Matter Medical, dental, and vision coverage support your health. Build long-term security with a 401(k) and life insurance. Use a Health Savings Account (HSA) and Flexible Spending Account (FSA) to manage eligible expenses your way. Enjoy a competitive salary, paid time off to truly recharge, and employee discounts that add extra value to everyday purchases. #J-18808-Ljbffr Illinois Credit Union League, Inc.