Experience Strategist, Healthcare

Company Description Fabric is a specialized experience consultancy that architects breakthrough Human Experiences™ to help organizations make experience their key differentiator. The team combines strategy, design, and experience management (XM) to deliver work that is both visionary and practical. Fabric focuses on actionable strategy and real-world execution rather than unnecessary complexity or bureaucracy. Applicants can expect to join a collaborative environment that values clear outcomes, measurable impact, and innovative thinking in how experiences are shaped and delivered. The company’s approach is grounded in partnering closely with clients to transform experiences across their organizations.

Role Description As an Experience Strategist, Healthcare at Fabric, you will lead the development of experience strategies that improve patient, member, and clinician journeys for healthcare clients. On a day-to-day basis, you will collaborate with clients to understand their business goals, synthesize qualitative and quantitative insights, and translate findings into clear experience roadmaps and service blueprints. You will work closely with designers, researchers, and technologists to frame problems, define requirements, and ensure that solutions align with clinical, operational, and regulatory realities in healthcare. You will facilitate workshops, present strategic recommendations, and communicate complex ideas in a clear, compelling way to stakeholders at multiple levels. This is a full-time, remote role, with opportunities to collaborate virtually with a distributed team and occasional travel for key client sessions or workshops as needed.

Qualifications

• Experience in healthcare experience strategy, including patient, member, or clinician journey design, service design, or experience management within health systems, payers, or digital health organizations.
• Demonstrated ability to lead discovery and research efforts, synthesize insights, and translate them into experience roadmaps, customer journeys, and strategic recommendations.
• Strong skills in client-facing communication, including facilitation of workshops, stakeholder interviews, and presentations to senior leaders in healthcare organizations.
• Comfort working cross-functionally with design, product, data, and technology teams to define requirements, evaluate solutions, and ensure alignment between strategy and execution.
• Proficiency with common strategy and experience tools (e.g., journey mapping, service blueprints, personas, opportunity frameworks, measurement plans, and KPIs).
• Ability to manage multiple projects simultaneously, prioritize work in a fast-paced consulting environment, and deliver high-quality outputs on time.
• Excellent written and verbal communication skills, with the ability to simplify complex healthcare concepts and regulations for diverse audiences.
• Experience in or familiarity with experience management (XM), patient experience (PX), customer experience (CX), or related disciplines in healthcare is strongly preferred.
• Bachelor’s degree in a relevant field (e.g., Business, Healthcare Administration, Public Health, Design