RETAIL DINING MANAGER

Retail Manager

Position Title: Retail Manager at Henry Ford Providence Rochester

Reports To: Director of Dining Services

Schedule: Full time; must be able to work a mix of 1st and 2nd shift including rotating weekends. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Retail Dining Manager, you will oversee the daily retail and cafeteria operations within a hospital setting; which includes catering, physician lounge, and coffee shop services. Reporting to the Director of Dining Services, this role ensures operational excellence, strong financial performance, and an outstanding experience for patients, staff, and visitors.

Key Responsibilities:

• Manage and supervise operations, including staffing, scheduling, and daily execution
• Lead hiring, onboarding, training, and development of about 60 hourly team members
• Oversee cash handling procedures, payroll, and financial controls to ensure accuracy and compliance
• Ensure high levels of customer satisfaction through safe, efficient, and service-focused operations
• Direct staff to deliver services in alignment with company policies, food safety standards, and presentation expectations
• Train team members on customer service, portion control, cashiering, and sanitation practices
• Plan and execute special events and retail promotions
• Complete and submit required operational, financial, and compliance reports on time
• Maintain strong communication with team members, patients, families, and hospital staff
• Enforce cash handling and loss prevention procedures to safeguard company assets

Preferred Qualifications:

• Two or more years of foodservice retail or cafeteria management experience
• Bachelor's or Associates degree in Food Service Management, Hospitality, or related field preferred
• Strong understanding of foodservice operations, including production, sanitation, food cost control, and merchandising
• Experience with cash-based retail operations and POS systems
• Exposure to P&L accountability and contract-managed services is a plus
• Demonstrated leadership, coaching, and team development skills
• Strong communication skills, both written and verbal, with the ability to engage across all levels
• Working knowledge of budgeting, financial reporting, and basic accounting practices
• Proficient in Microsoft Office and general computer applications

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details:

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1542723