Fulfillment Team Lead

Job Title

Job Description

Key Responsibilities

Coach and model service excellence through accurate and high quality picking, staging, and order validation.

Respond to customer and associate questions, resolve issues, and escalate when needed.

Balance service, administrative, and maintenance tasks with fulfillment responsibilities.

Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.

Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.

Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.

Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.

Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.

Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.

Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

May be assigned other duties to support business needs.

Required Qualifications

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable

6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information

1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business

Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Preferred Qualifications

6 Months of Experience using common retail technology, such as smart phones and tablets

6 Months of Experience working in any department at a Lowe's retail store

6 Months of Experience in an administrative role processing and filing paperwork including invoices

1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees

1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.