Resident Services & Transportation Specialist

Job Description

Job Description

Description:

Job Title: Resident Services & Transportation Specialist

Organization: Montana Rescue Mission

Reports To: Mission Director

Status: Non-Exempt / [Full-Time or Part-Time]

Position Summary

The Resident Services & Transportation Specialist plays a critical role in supporting the daily operations and mission of Montana Rescue Mission by ensuring residents have safe, reliable access to essential services and by contributing to a clean, orderly, and well-functioning facility environment. This position goes beyond transportation. It serves as a key point of connection for residents as they navigate medical, legal, employment, and recovery-related appointments, while also supporting operational needs across the facility. The Specialist represents the Mission in the community and helps reinforce a culture of dignity, safety, and accountability.

Key Responsibilities

Resident Transportation & Support 

• Safely transport residents to medical, legal, employment, and other approved appointments 
• Ensure timely pick-up and drop-off of residents 
• Maintain a respectful, professional, and supportive environment during transport 
• Follow all traffic laws and safety regulations at all times 
• Foster a respectful, calm, and supportive environment during transport 
• Maintain appropriate boundaries while engaging compassionately with residents 
• Communicate effectively with staff regarding schedules, changes, and resident needs 

Program Support

• Complete deliveries and pick-ups as assigned (donations, supplies, including scheduled partner pickups such as Costco)
• Assist staff with transportation-related needs for program operations 
• Maintain accurate transportation logs, schedules, and mileage records 
• Coordinate with program staff to support transportation-related needs across departments 
• Assist in ensuring efficient use of time and resources during non-driving periods 

Facility Support & Productivity Tasks

• Perform a daily morning trash sweep in designated areas surrounding the facility 
• Assist with general cleaning duties to support a safe and welcoming environment (e.g., light janitorial tasks, organization of common areas, etc.) 
• Complete assigned support tasks to ensure consistent productivity and operational effectiveness 
• Contribute to a culture of ownership and pride in the condition of the facility 

Vehicle Maintenance & Care

• Perform routine cleaning of all assigned vehicles (interior and exterior) 
• Conduct regular vehicle inspections and report any issues promptly 
• Coordinate and/or transport vehicles for routine maintenance and repairs 
• Ensure vehicles are fueled and ready for use at all times 

Schedule Expectations

• Typical schedule may include Tuesday–Saturday shifts to support operational needs (including scheduled donation pickups) 
• Flexibility may be required based on program demands

Qualifications

• Valid driver’s license with a clean driving record 
• Ability to pass a background check and meet insurance requirements 
• Experience driving vans or similar vehicles preferred 
• Strong organizational and time management skills 
• Ability to work independently and remain productive during downtime
• Ability to interact respectfully with individuals from diverse backgrounds 
• Commitment to the mission and values of Montana Rescue Mission 

Skills & Competencies

• Dependability and punctuality 
• Strong communication skills 
• Attention to safety and detail 
• Ability to manage multiple tasks and schedules 
• Compassion and professionalism when working with vulnerable populations, maintaining appropriate structure and professionalism
• Strong attention to detail and adherence to safety protocols.

Physical Requirements

• Ability to sit for extended periods while driving 
• Ability to assist passengers in and out of vehicles if needed 
• Ability to lift and carry up to 25–50 lbs (for deliveries and supplies) 
• Ability to perform light cleaning and outdoor tasks

Work Environment

• Primarily vehicle-based with time spent outdoors and in varying weather conditions 
• Interaction with shelter residents and staff on a daily basis 
• Regular interaction with residents, staff, and community partners

Additional Expectations

• Maintain confidentiality of resident information 
• Adhere to all Montana Rescue Mission policies and procedures 
• Represent the organization in a positive and professional manner at all times

Requirement:

Montana Rescue Mission is a privately funded 501(c)(3) nonprofit and evangelical Christian ministry. Every position is considered essential to the fulfillment of our mission.

All employees must:

• Have a personal relationship with Jesus Christ as Savior and Lord 
• Be willing and able to share the Gospel and participate in spiritual activities (prayer, devotions, Bible studies, etc.) 
• Adhere to the Mission’s Statement of Faith, Core Values, and Employment Qualifications 
• Comply with all policies outlined in the Employee Handbook