Service Writer

JESCO Service Writer

JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vgele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company!

Service Writer Function: Responsible for providing administrative assistance in coordination with other service department personnel and in accordance with the established guidelines of the company.

Responsibilities

• Receive and handle all incoming calls; customer, internal, and manufacturers' representatives, and determine what calls should have messages taken, and what calls are passed through to service manager
• Close internal sales work orders, submit PDI check lists, and match warranty credit memos to invoices
• Process payroll for service department, including billing time cards for field service
• Create and process all service department purchase orders. Follow purchase order until manager's approval
• Handle service department vendors not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.
• Assume responsibility of cashier: responsible for processing all C.O.D. Payments, including checks and credit cards
• Maintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.
• Warranty process: Run monthly reports and notify rental manager of expiration status. Notify customer through certified letters of warranty status
• Prepare and process extended warranty, including all paperwork, electronic submission, and payment
• Planned maintenance: process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings.
• Assist service manager in maintaining manufacturers' Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processes
• Maintain all service department correspondence under the direction of Product Support Manager and both Service Managers
• Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
• Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time
• Actively communicates, assists and reports to both field and shop service managers
• Continually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performances
• Perform other related duties as assigned.

Skills

• Oral Communication
• Written Communication
• Technical Communication
• Reading
• Computer Literacy
• Customer Relations
• Diplomacy
• Professionalism
• Math Aptitude
• Organization
• Planning
• Time Management

Requirements

• Associate's Degree or Equivalent preferred but not required.
• Valid Driver's License Must meet underwriting requirements.

Experience

• Prior service management and/or customer service experience helpful.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off
• Short/Long Term Disability
• Growth opportunities
• American Funds/College America 529 Savings Plan (college savings plan)
• EAP (Employee Assistance Program) includes three (3) free counseling sessions
• Paid Training
• Paid Holidays
• Discounts on products
• Above average industry pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.