HR Service Desk Analyst

HR Service Desk Analyst

The HR Service Desk Analyst is primarily responsible for the delivery of day-to-day HR activities to employees, supervisors, and managers, ensuring that the company upholds best practices and remains legally compliant. The HRC will partner closely with HRBPs and business leaders and will help foster a cohesive, productive, and positive work environment and strong team culture. This role will report to the HR Service Desk Manager.

You're excited about this opportunity because you will...

• Build your HR resume and have an opportunity for an upward career trajectory.
• Enhance the employee experience for our employees (exempt & non-exempt).
• Work closely with seasoned HR professionals and incredible business leaders in a fast-paced environment.
• Gain cross-functional experience with other HR centers of excellence within the company
• Enhance your Workday knowledge by completing a high volume of employee support tasks
• Have an opportunity to utilize tooling and AI capabilities within the HR space

What you'll do:

• Become the primary support for submitting and following up on People Operations tickets for things like manager/job detail changes in Workday
• Initially, perform internal mobility eligibility checks for employees applying for other roles at *** (this will switch over to our Employee Relations team in the future)
• Adhere to department level policies and processes and answer questions for employees on these department specific approaches when they arise for the groups you support
• Support the HR Director and HR Business Partners with ad-hoc requests during critical annual cycles like performance review and compensation planning
• As we move to increasing manager's direct Workday access, you'll work to support clients on their learning and as an additional resource to answer questions to ensure a high level of adoption
• You will have a high level of access to confidential and business information and will be expected to maintain a high degree of confidentiality and discretion with regard to all matters, data, and documents.

We're excited about you because...

• You have at least 2 years working in a professional environment, specifically in HR.
• You have strong computer skills, including the Google suite.
• You have experience working in/with Workday.
• You have a strong interest in a career in Human Resources and tech.
• You are a problem solver with a high bias for action.
• You are all about providing an amazing experience for your "customers."