Security Support Specialist

We are hiring: Security Support Specialist - Alpha HouseStarting wage: $18.00-$20.00/hour, DOE.Job type: Full-time, Non-ExemptStandard Hours: 11am-7pm Monday-Friday; some flexibility needed at times for transports and other needs, to be discussed at interview and/or offer stage.Training: Alternatives provides thorough orientation and training for all new staff.You can expect a one-week orientation, where you will learn all about Alternatives and be prepared for taking on your role.After completing orientation, you will undergo a one-week specialized training for your role, in conjunction with an HR trainer.These first two weeks are 9am-5pm Monday-Friday, you will then move into your offered schedule after that.Required Skills for the Security Support Specialist PositionThe Security Support Specialist is an integral part of our security team. Key requirements and traits for success in this role include:Firm, fair, and consistent boundaries with residents.Empathy and the ability to understand and share the feelings of others.Customer service skills to effectively interact with residents and staff.Flexibility to work various shifts, including Days, Swings, and Over-Night shifts, as we are a 24/7 facility.Ability to work with offenders and handle tasks such as transporting, restraining, and transferring them as needed.Excellent communication and organizational skills.Must-Haves:High School Diploma.Ability to pass federal drug testing and a background check.Valid driver’s license and the ability to be added to the Agency's insurance.What You Will Do in This PositionAs a Security Support Specialist, you will play a crucial role in assisting the Client Advisors and Security staff. Your primary responsibilities will include transporting residents as needed, overseeing residents in the kitchen, covering hospital duties, and overseeing residential clients and security functions.Some of your duties will include, but are not limited to:Overseeing residents in Kitchen program and monitoring as needed.Transporting residents to appointments, errands, and jail placements as required.Organizing and monitoring the transport calendar, working cooperatively with medical staff to ensure residents' appointments are adhered to.Assisting residents and vendors entering or leaving the facility.Assisting with security and agenda checks, ensuring residents are accounted for.Performing daily interoffice mail delivery duties.Conducting security functions such as pat-downs, UA screenings, breathalyzers, and headcounts.Serving as role models of acceptable and expected behavior for the residents.Reporting and regularly communicating information to other team members.Writing notes and Incident Reports (IRs) for residents, positively reinforcing good behavior.Attending meetings.Let Us Tell You More About Our Team!Our Security/Operations teams are led by experienced Operations Supervisors with over 25 years of combined experience in the corrections field.Each facility's Security/Operations Department includes Client Advisor Supervisors, Client Advisor In-Charges, and a variety of other Client Advisors/Security staff who ensure smooth operations for both residents and staff.We are excited to welcome a Security Support Specialist to our team to assist with daily transports, functions, and overall support, helping everything run smoothly.BenefitsWe offer a comprehensive benefits package for employees working 30+ hours per week, starting the first of the month, after 60 days of employment:Medical: Employer pays $532.23 toward employee coverage. Additional plans for children and family are available at employee cost.Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.Vision: Affordable plans are available for employees, children, and families at a low cost.Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Additional employee-paid supplemental plans available.Short-and-Long-term Disability: 100% employer-paid coverage for employees.401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.AFLAC: Supplemental plans are available to employees and their families at employee cost.PTOAccrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year.Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25+ years.Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.Paid HolidaysFull-Time Employees: Enjoy 11 paid holidays.Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.Here are some fantastic perks of working with us:Student Loan Forgiveness: Alternatives is a Public Service Loan Forgiveness (PSLF)-eligible employer, giving qualifying employees the opportunity to have their federal student loans forgiven while working for a nonprofit organization.Scholarship Program: We invest in our employees' growth through scholarship opportunities, subject to eligibility requirements, program availability, and funding.Career Growth: We believe in promoting from within! Many of our team members have advanced into new roles throughout their careers at Alternatives. Our CEO has been with the organization for over 40 years, and many employees have celebrated 10+ years of service.Sunshine Teams: Each building has a Sunshine Team dedicated to boosting morale, planning fun activities, organizing food days, celebrating employee birthdays, and other special occasions throughout the year. #J-18808-Ljbffr