Director of Operations

Overview Smile America Partners is a national leader in school-based preventive dental care, partnering with school districts across 20+ states to deliver high-quality dental services directly on school campuses. Our programs eliminate barriers to care by bringing dentistry to students where they already are. The Inside Sales Manager plays a critical leadership role in scaling this mission, directing a high-performing team of Outreach Coordinators (OCs) responsible for connecting with schools and districts nationwide from our Farmington Hills, Michigan corporate office. Director of Operations – Regional Operations The Director of Operations is responsible for overseeing operational performance across an assigned region consisting of multiple states and field teams. This role is accountable for driving visit growth, operational efficiency, scheduling optimization, participation performance, logistics coordination, and overall state-level financial and operational outcomes. The Director of Operations partners closely with Clinical, Outreach, Scheduling, Compliance, Recruiting, and Executive Leadership to ensure each market is operating efficiently while delivering a high-quality experience aligned with organizational standards and culture. Team Leadership Cultivates a collaborative, results-driven team environment that empowers staff to identify challenges, develop solutions and take ownership of performance outcomes across the region’s school-based dental practices. Accountability Establishes clear expectations, accountability measures, and operational standards while coaching teams toward continuous improvement and sustainable outcomes. Regional Strategy Autonomy to drive operational and clinical excellence through strategic leadership, performance management, and coordinated problem‑solving to achieve overall program growth. Key Responsibilities Operational Leadership Lead operational performance across assigned states within the region. Drive accountability for overall state performance including visit growth, participation, operational efficiency, and margin improvement. Monitor and evaluate regional KPIs and develop action plans to address underperforming markets. Ensure alignment between operational goals, staffing capacity, and scheduling execution. Scheduling & Logistics Oversee scheduling strategy and execution across assigned states. Monitor provider utilization, team capacity, and daily productivity to maximize visit opportunities. Collaborate with Scheduling and Outreach teams to minimize scheduling gaps. Analyze reschedules, revisit opportunities, and route optimization to improve overall production. Monitor staffing models and scheduling costs by evaluating scope of practice regulations within each state and aligning team composition. Proactively identify and address overstaffing and understaffing situations to improve visit margins and operational efficiency. Ensure teams are properly staffed, equipped, and positioned to support operational demand. Identify opportunities to improve operational efficiencies and reduce unnecessary costs. Support contingency planning related to staffing shortages, weather disruptions, and operational challenges. Monitor participation trends and school-level performance across the region. Partner with Outreach teams to support participation growth strategies. Analyze school retention, visit performance, and enrollment trends. Develop action plans for underperforming schools, districts, or markets. Support relationship management efforts with key district and school partners as needed. Financial & Margin Performance Own operational contribution margin performance within assigned states. Monitor visit margins, staffing costs, and productivity metrics. Identify operational opportunities to improve profitability while maintaining quality and service standards. Collaborate with Finance and Executive Leadership on forecasting, budgeting, and operational planning. Assist with rollout and operational execution of strategic initiatives across the region. Key Performance Indicators (KPIs) Visit and patient growth vs. budget Participation percentages Contribution margin performance Revenue per visit Patients per visit Provider utilization/productivity Rescheduling trends School retention and growth Operational efficiency metrics Staffing and capacity alignment State-level operational performance Qualifications Bachelor’s degree preferred; equivalent operational leadership experience considered. 5+ years of multi-site operational leadership experience. Experience managing large geographic regions and cross-functional teams. Strong analytical, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Strong communication and leadership skills. Experience with healthcare, mobile operations, school-based programs, or multi-state operations preferred. Rewarding Work. Competitive Compensation. Smile America Partners. Smile America Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #J-18808-Ljbffr