Senior Endpoint Support Service Analyst

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. 

Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner!

Hours 

• 8:00 am – 5:00 pm (Mon-Fri) Onsite
• The team provides support 365 days a year

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices.  The estimated annual base salary range for this position is $96,430-$127,772.40.  Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria. 

Join Our Team as a Senior Desktop & Network Support Analyst!

We are seeking a highly motivated and accomplished Senior Endpoint Support Analyst with proven expertise in Microsoft 365, Azure, Intune, Apple Management (JAMF), Ansible Tower, and Cisco network environments, as well as PC hardware. The selected candidate will become an integral member of a high-performing, cross-functional team with minimal supervision dedicated to supporting over 3,000 client computers, printers, and mobile devices across 19 offices in six countries. The ideal professional for this position will demonstrate approachability, accessibility, and a sincere commitment to empowering end-users to maximize their technology experience. Exhibiting both professionalism and a strong sense of urgency, the successful candidate will balance technical proficiency with empathy and patience, excelling in communication, prioritization, and people-focused service delivery.

Key Responsibilities:

• Administer and maintain Endpoint environments with 3000+ devices, ensuring optimal performance and reliability.
• Proven expertise in managing OS, iOS, Linux imaging, patching, and automated software deployment processes to streamline device lifecycle operations.
• Develop and maintain automation scripts using PowerShell, Linux, or similar tools to improve operational efficiency.
• Experience implementing and supporting endpoint security technologies (BitLocker/FileVault, EDR/AV, MFA, vulnerability management).
• Provide expert support for hybrid and cloud environments, including Microsoft 365, Intune, and Azure.
• Lead complex technical projects and initiatives, driving continuous improvement and innovation in Endpoint management best practices.
• Respond to high-priority incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
• Collaborate with internal stakeholders to align Endpoint Support strategies with organizational goals and compliance requirements

What you’ll Need To Succeed:

• Bachelor''s Degree in Computer Science, Information Technology, MIS, or equivalent work experience 
• 5+ years of relevant experience
• Expertise in PowerShell and scripting practices.
• Proficient in knowledge of Microsoft Azure and Intune.
• Proficient in Microsoft Intune MDM\MDA.
• Proficient in VMware vSphere technologies and best practices.
• Demonstrated ability to communicate effectively and professionally.
• Expertise in configuring and supporting Windows/Linux/MacOS/JAMF and Microsoft 365 products.
• Strong customer service orientation with a keen attention to detail.
• Proven problem-solving and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.
• Demonstrated leadership and teamwork skills.
• Travel is required as needed. 

Preferred:  

• Certification in current Microsoft client technologies is highly desirable.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at . 

No fixed deadline.

About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership. 

S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture. 

S&C provides a comprehensive and competitive benefit package that includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
• Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave
• Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).

About the Team

On the (Admin, HR, General Management, Strategy, IT, F&A, HSE, S&L)team, we are responsible for several core business functions and collaborate with departments across S&C to collectively achieve S&C''s mission. We are key players in facilitating how S&C provides long-term value to our employee owners. Always focused on the big picture of revolutionizing the energy sector, we take pride in the impact we have on S&C by empowering our team members to succeed.