Senior Operations Manager

Job TitleOnboarding, Developing, Coaching, Mentoring and Performance Management of Drivers and HelpersJob DescriptionThis role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.Essential Duties and ResponsibilitiesOnboarding: New Route Managers: Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties. Meet with new frontline employees daily to ensure consistent communication and support of onboarding.Developing: Provide timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance. Focus on understanding and progress of frontline employee career goals.Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success. Actively practice and seek feedback on coaching conversations.Mentoring: Lead by example to ensure safety practices are paramount with each employee. Teaching and developing an understanding of the WM Way.Performance Management: Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.QualificationsA. Required Qualifications:Associate's Degree (accredited) or in lieu of degree,High School Diploma or GED (accredited) and two (2) years of relevant work experience.2 years of relevant work experience (in addition to education requirement) andMust be at least 18 years of age andLegally eligible to work in the country where the position is locatedValid Driver's License Upon HirePhysical RequirementsCombination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.BenefitsAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.About UsWM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks – the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.About the TeamWM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions. WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.Job InfoJob Identification 2350616Job Category Operations Management - FrontlinePosting Date 07/15/2026, 10:02 PMJob Schedule Full timeLocations 220 AURORA AVE, SAINT LOUIS, MO, 63147, US (On-site)220 AURORA AVE, SAINT LOUIS, MO, 63147, US