IT Operations Specialist

Title: IT Operations Specialist Type: Full time, Salaried

This is an onsite role in Lakeland, Florida. Work schedule: Monday-Friday, 8am-5pm

Summary

We are seeking a proactive and versatile IT Operations Specialist to join our team in Lakeland, Florida. In this vital onsite role, you will be responsible for supporting and maintaining our IT infrastructure—including laptops, desktops, networking, and peripheral devices.

This position plays a crucial role in ensuring seamless day-to-day operations , with a strong focus on Electronic Data Interchange (EDI) support and general hardware setup . You’ll also contribute to the implementation and maintenance of strategic IT systems, such as Transportation Management Systems (TMS), and support various technological initiatives across the organization.

Essential Duties and Responsibilities

• Serve as the first line of onsite IT support by diagnosing and resolving hardware, software, and network issues.
• Oversee and maintain EDI integrations to ensure accurate and timely data flow- critical to supply chain operations and planning.
• Perform hands‑on installation, configuration, and deployment of desktops, laptops, printers, network hardware, and other peripherals.
• Coordinate software installations, hardware repairs, and system updates.
• Support and maintain digital phone systems (e.g., Spectrum, Cisco).
• Proactively document troubleshooting steps, solutions, and support tickets in an organized and timely manner.
• Work closely with cross‑functional teams to support ongoing IT projects and process improvements.

Skills and Qualifications

• Strong interpersonal skills, including clear communication, active listening, and customer‑focused support.
• Excellent analytical and problem‑solving abilities with attention to detail.
• Ability to manage multiple priorities in a fast‑paced, dynamic environment.
• Eagerness to learn and adopt new technologies.
• Strong understanding of IT support tools and best practices.
• Familiarity with key organizational IT systems and how they support business operations.

Technical Competencies and Experience

• 1–2 years of hands‑on IT support experience.
• Solid understanding of desktop and network troubleshooting.
• Demonstrated experience with EDI integration and support —preferably in logistics, supply chain, or manufacturing.
• Experience with Transportation Management Systems (McLeod preferred).
• Familiarity with PowerBI and data visualization tools is a plus.
• Preferred IT certifications: CompTIA A+, Network+, Security+, Dell, Microsoft, or SonicWall.
• Working knowledge of computer networks, security, and hardware/software configuration.