Technical Support Engineer

Responsibilities Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context. Resolve complex technical problems by delivering accurate and timely engineering solutions. Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights. Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM. Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise. Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service. Requirements Vibration Analysis CAT III certification. At least 5 years of experience troubleshooting in industrial manufacturing environments. Ability to work Eastern Standard Time (EST) hours. Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly. Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines. Compensation Competitive Salary Premium Medical, Dental, and Vision Coverage Paid Time Off (PTO): 15 Days, plus 11 paid holidays 401(k) Retirement Plan, 1% match Wellhub Membership – Access a wide range of gyms and training programs. Sports Incentive – Receive a monthly bonus when you regularly participate in physical activities. Long-Term Benefit – After four years of service, earn a fully funded trip anywhere in the world. #J-18808-Ljbffr Tractian Technologies Inc