Senior Support Engineer | Remote | US

Overview The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 220 working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance. Responsibilities Provide technical support to users via tickets, chat, and community forums Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance Investigate and reproduce complex technical issues across the n8n ecosystem Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues Create and maintain documentation, FAQs, and knowledge base articles Identify recurring issues and propose improvements to product reliability and user experience Contribute to the community by answering questions and sharing best practices Document troubleshooting workflows and build internal playbooks Help improve support tooling and resolution efficiency Schedule To support our global customer base, this role requires availability for one of the following schedules: a weekend shift (Wednesday to Sunday, 9:00 AM – 6:00 PM EST/PST) or night shift (Monday to Friday/Wednesday to Sunday 3:00 PM – 12:00 AM PST). Core Requirements (IC2 & IC3) Strong troubleshooting and problem-solving skills Experience debugging APIs, integrations, webhooks, and authentication flows Solid understanding of networking fundamentals (DNS, TCP/IP) and experience with JavaScript, Node.js, or similar technologies Experience with Docker or containerized environments Strong written and verbal communication skills Passion for helping users and improving product usability Senior Support Engineer You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems. Typical profile: 5+ years in technical support, customer-facing engineering, or similar roles Strong experience troubleshooting complex production environments Deep understanding of workflow automation, APIs, and integrations Strong knowledge of Node.js environments and containerized deployments Experience collaborating closely with engineering on complex technical issues Ability to identify systemic issues and drive improvements in product reliability and support processes Support Engineer You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership. Typical profile: 3+ years in technical support, solutions engineering, or similar roles Experience debugging workflow automation systems and integrations Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals Ability to investigate complex issues and collaborate with engineering for resolution Experience documenting troubleshooting steps and improving support knowledge bases Nice to have Experience with workflow automation tools (Zapier, Make, Airflow) Observability tools such as Grafana, Datadog, or Prometheus Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT) EEO and Sponsorship n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. Location and Culture Location disclaimer: If you see multiple job postings for the same role, it is most likely because we are hiring remotely for this role and posting in different locations to ensure visibility. Please apply to the location you are most likely to work from in the future. Benefits include competitive compensation, equity, work/life balance, health and wellness plans, retirement planning, disability and life insurance, career growth opportunities, remote-first culture, open source involvement, regular hackathons, and a generous AI budget for productivity and creativity. Country-specific details are provided in your contract. #J-18808-Ljbffr n8n