IT Account Manager

SecureNetMD LLC

Client-Focused Account Manager

We're looking for a Client-Focused Account Manager to join our team. In this role, you'll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. You'll act as a trusted advisor, connecting business goals with technology solutions while advocating for your clients internally.

What You'll Do

Serve as the main point of contact for assigned clients (non-support).
Build long-term client relationships and ensure high satisfaction.
Lead Quarterly Business Reviews (QBRs) and present service performance.
Collaborate with technical leaders on IT roadmaps and budget planning.
Identify and manage upsell/cross-sell opportunities.
Track contracts, renewals, and licensing.
Maintain accurate CRM records and client documentation.

Benefits

401K with employer match
Profit sharing plan
Competitive wages
Health Care Coverage
Paid time off
Employer sponsored events

Position Type

Full-Time/Regular

Requirements

3–5+ years in account management, client success, or similar role.
Experience in IT services, MSP, SaaS, or telecom preferred.
Excellent communication and relationship-building skills.
Organized, detail-oriented, and proactive.
CRM and Microsoft 365 proficiency.

Additional Guidelines

18 years of age or older.
Able to provide proof of US Person Status
Willing to submit to a drug screen
Willing to submit to a background check

Job Location

Lewes, DE, United States

No relocation assistance provided

Apply

Vacancy posted 3 days ago

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