Bilingual Customer Service Specialist

Job Description Job Description PrideStaff is assisting our client, an innovative manufacturing company in North Western Palm Beach County, with an opening for a bilingual customer service specialist .

Requirements
Experienced with handling sensitive information
Excellent phone manner and the ability to listen
Fluent keyboard skills and technical acumen, as well as the ability to quickly learn new systems
High attention to detail with the ability to review data and information and match recorded information as needed
Ability to fluently speak and write in English and Spanish.
In addition to processing / production duties, specialists are responsible for the following activities of their assigned department(s)
Monitor service request workflow (traffic tickets)
Assist with processing of backlog and incoming service requests within the department
Assist with data entry based on need and workload.
Guide / assist with the creation, maintenance, validation and communication/use of Knowledge Management Materials (training documents, SOPs, checklists, job aids, etc.)
Assist in special assignments and projects as needed
Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
Assist in root cause analysis (RCA) creation / documentation as needed
Other duties as assigned by Management
Work well in a team environment and with individuals from all business areas
Execute all duties with follow-through and professionalism, demonstrating a high level of business ethics
Excellent work environment with a "can do," collaborative team!
Company Description Great opportunity with a solid company! Company Description Great opportunity with a solid company!