Clerical Assistant-Memberships (Part-Time Temporary)

Clerical Assistant-Memberships

Clerical Assistant-Memberships $22.00 - $24.00 Hourly Year-round, Part-Time Non-benefited Choose Morgan Hill: The City of Morgan Hill is the best community for people to live, work, visit, and operate their businesses.

Job Summary: Under general supervision of Recreation Coordinator, provides a variety of routine to difficult customer service and administrative support for the Recreation Department, which may include customer communications, data entry, record keeping, cash handling, and filing. Performs related work as assigned.

Class Characteristics: The part-time Recreation Clerical Assistant (Membership) performs a variety of clerical support duties related to Centennial Recreation Center memberships under the supervision of a Recreation Coordinator.

Schedule and Work Location: Position requires availability of 15-20 hours per week. This position will work a hybrid schedule with some hours in-person and requires some availability of weekend hours during busy seasons (summer).

Selection Process: Applications will be screened and those applicants determined to have the best experience, skills, and qualifications will be invited for an interview. Prior to appointment, a background check must be completed, including fingerprinting for submission to the Department of Justice.

Examples of Duties

The following duties are performed personally, in cooperation with the assigned coordinator, and/or in coordination with other City teammates. Additional duties may be assigned.

1. Provide outstanding customer service by responding promptly and professionally to emails, phone calls, and online inquiries from members, the public, and vendors.
2. Process and track membership forms and requests, to support membership accounts.
3. Prepare and enter financial transactions for membership account transactions.
4. Prepare, update, and maintain a variety of files and records using a computer and the following software: recreation software (CivicRec), DocuSign, Microsoft Office Suite, and the City's Laserfiche system.
5. Follow all cash handling procedures and ensure confidentiality of records.
6. Understand and correctly adhere to Department policies, procedures, guidelines, and applicable laws and regulations.
7. Proofread and check transactions and written records for accuracy, completeness, and compliance with policies.
8. Communicate in writing and verbally using correct English grammar, punctuation, and spelling.
9. Perform routine office support functions.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience:

1. Graduation from high school or equivalent.
2. Two years of general clerical or office assistant experience.

Knowledge of:

1. Standard office administration procedures and practices, including business writing and the operation of common office equipment, including the use of a personal computer.
2. Correct English usage, including spelling, grammar, and punctuation.

Skill In:

1. Understanding and carrying out oral and written directions.
2. Maintaining accurate records and files.
3. Making accurate arithmetic calculations.
4. Performing detailed clerical work accurately.
5. Providing outstanding customer satisfaction (internally and externally).
6. Use of common office software including Microsoft Office suite.

Ability to:

1. Rapidly learn the specific procedures related to the work, including the use of a computer for data entry and records retention, under limited supervision.
2. Communicate tactfully and effectively with the public.
3. Work well in a position of high-volume public interaction.
4. Prepare and update a variety of detailed records and documents.
5. Use initiative and sound judgment within established guidelines.
6. Establish and maintain working relationships with those contacted in the course of the work.