Patient Services Representative - ER - PRN

Job Posting

Duties/Responsibilities:

• Display High degree of accuracy, collects, verifies and enters patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis into EMR System
• Consistently and accurately obtains and interpret the patient's insurance benefits and processes the ability to communicate this information accurately to the patient and co-workers.
• Consistently has the patient sign and scan all necessary documents for completion of the admission process
• Upon decision of patient's admission, perform the admission notification (NOA) process which is required communication with patient's payer to ensure that the payment for patient's inpatient stay is secured.
• Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances, and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
• Documents accounts clearly and accurately with all activity completed on every account.
• Receives and properly responds to incoming patient referrals for admission, by referral entry and scheduling of appointments within EPIC.
• Performs other duties as assigned

Required Skills/Abilities:

• Must have a basic understanding of core Microsoft suite
• Basic Keyboarding skills
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking complex, fast paced and challenging department.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Standing and walking frequently
• Must be able to lift up to 20 pounds at times.

Qualifications

Education:

High School or better.

Experience:

1 year previous health care experience preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Lane Regional Medical Center