Field Technician

Job Description

Job Description

swissQprint, a leading manufacturer of high-precision UV LED flatbed and roll-to-roll printers, is seeking a Service Technician to join our growing team. Our Service Technicians are accountable for the proper installation and maintenance of swissQprint printers and are relied upon by customers for their technical mastery and professionalism. This is a fast paced and dynamic role within our organization and offers opportunity for advancement. The ideal candidate will be naturally curious, technically sound, ambitious to learn, a team player, a bit adventurous and have a good customer demeanor.

swissQprint America is motivated to help clients succeed by providing exceptional experiences, our technical support and service need to be best in class and representative of our brand. Effective service and support are one of our core values and this role will play an integral part in maintaining our high standards. We value integrity, quality, and going “above and beyond” to deliver a great experience.

Key Responsibilities:

• Installation and service (repairing and maintaining) of our UV-flatbed and roll-to-roll printers in the U.S. (travel time may range from 40% to 75%)
• Organizing travel arrangements to customers
• Providing hotline support when not traveling via phone, email, or Team viewer
• Refurbishing trade in machines at our Elgin office.
• Maintaining demo printers in our Elgin office.
• Working together with 2nd level support and engineering in Switzerland to improve our printers.
• Administrative tasks as required to support service processes and reporting.
• Continual learning and personal development to establish and maintain technical qualifications.

Hours / Travel:

This full-time role is based in Elgin, Il and will require regular travel ranging from approximately 40% to 75% of the time. Employee will be responsible to make their own travel arrangements and may retain any earned travel points or benefits.

Competencies and Behaviors:

• Customer Focus : Anticipating, meeting and/or exceeding customer technical needs, wants and expectations.
• Resiliency: Quickly recovering from adversity.
• Interpersonal Skills: Effectively communicating, building rapport, and relating well to all kinds of people.
• Time and Priority Management: Prioritizing and completing tasks to deliver desired outcomes. Strong personal time management.
• Personal Accountability: Being answerable for personal actions and outcomes.
• Teamwork: Cooperating and collaborating with others to meet objectives.

Preferred Qualifications:

• Profound mechanical and electrical background
• Experience in installing and servicing printers is preferred.
• Good oral and written communication skills; ability to deal effectively with customers.
• Team player
• Must live close to our facilities or be willing and able to relocate.
• Must possess a valid driver's license.
• Strong general computing skills; Working knowledge of Microsoft Office applications - Word, Excel, Outlook

You should be proficient in:

• Mechanical Troubleshooting Skills
• Electrical Systems Diagnostics & Repair
• Electrical Troubleshooting
• Troubleshooting Industrial Automation Equipment
• Maintenance and Repair Skills
• Industrial Electrical Experience
• Field Service Readiness