IT Helpdesk Technician

Impact Business Technology

Job Description

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site.

Responsibilities:

Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
Provide technical assistance for networking, security, computer hardware and software
Resolve issues for clients via phone, in person, or using remote support tools
Recommend hardware and software improvements
Track customer issues and resolutions using a web-based helpdesk application

Qualifications:

Previous experience in IT, customer service, or other related fields
Ability to clearly communicate with clients, supervisors and team members
Strong troubleshooting and critical thinking skills
Positive and professional demeanor

\nCompany Description

Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.

Company Description

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Vacancy posted 5 days ago

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