On-Time Performance Analyst - DC

Job Description

Job Description

SUMMARY:

Under the direction of the Regional Manager review, communicate and report previous day late trips with providers that have exhibited higher late percentages.

ON-SITE in the DISTRICT of COLUMBIA

ESSENTIAL FUNCTIONS:

• Collect and analyze the daily data regarding the on-time performance of non-emergency transportation providers.
• Use of space and time reports, pickup and delivery standards reports and specific trip information to compile reports on trips that did not meet the on-time performance standards as set by the provider contract.
• Communicate daily with providers in order to gather reason responses for all late trips.
• Communicate with Call Center personnel regarding discrepancies identified within the InSight system that may affect reporting.
• Track on-time performance and maintain accurate records of performance levels for each provider reviewed. Enter responses sent by providers in InSight daily.
• Ability to analyze results and make recommendations for changes to business processes to management.

QUALIFICATIONS REQUIRED:

• Excellent research and problem-solving skills
• Excellent time management skills: ability to complete tasks on time and within budget
• Superior written and oral communicative skills
• Proficient in Microsoft Word, Outlook and Excel
• Self-directed
• Ability to recognize positive or negative trends and communicate these changes
• Duties require professional verbal and written communication skills and the ability to type 40 wpm
• Willingness and ability to work overtime when needed
• Ability to multi-task

MINIMUM REQUIRED EDUCATION:

• High school diploma or equivalent