Member Experience Specialist II

Job Description

Job Description

Join SkyOne Federal Credit Union as a Full-Time Member Experience Specialist II in Lewisville, TX, and immerse yourself in a vibrant, collaborative work environment! This onsite role offers a unique opportunity to make a meaningful impact on our members' lives by providing tailored financial solutions. With a competitive pay range of $24.00 to $29.00 per hour, this position not only allows you to develop your skills but also fosters a culture steeped in performance, accountability, and respect. You will be part of an innovative team that thrives on enhancing the member experience, making every interaction a rewarding one. Your contributions will directly support our vision of effortless, member-focused solutions.

Seize the chance to grow within an organization that values integrity and recognizes your hard work!

DAY TO DAY AS A MEMBER EXPERIENCE SPECIALIST II

As a pivotal member of our team, the Member Experience Specialist II plays a crucial role in the success of our branch at SkyOne Federal Credit Union. This position focuses on elevating sales performance while delivering an exceptional experience to every member and business partner. Leading by example, you will take ownership of your branch's sales goals and inspire fellow Member Experience Specialists to achieve excellence. With a dual focus on relationship building and business development, you will engage in opening business accounts, conduct local canvassing, and uncover opportunities to welcome new organizations into the SkyOne family.

Acting as a strategic ambassador to our Select Employer Groups (SEGs), you will strengthen existing partnerships and forge new connections to broaden our impact. By championing our SOAR service and sales model, you'll drive meaningful conversations that reinforce a culture of service excellence while enhancing our community engagement and sales outcomes.

REQUIREMENTS FOR THIS MEMBER EXPERIENCE SPECIALIST II JOB

To excel as a Member Experience Specialist II at SkyOne Federal Credit Union, candidates must possess a diverse skill set tailored to enhancing member interactions and fostering team collaboration. Strong leadership abilities are essential for inspiring a high-performing culture, as you will be responsible for coaching and developing team members while leading productive meetings and encouraging open communication. Proficiency in building relationships, combined with consultative sales skills, will empower you to engage members meaningfully, uncovering their needs and providing personalized solutions.

A thorough understanding of our products and services, as well as compliance regulations, is vital for ensuring accurate and efficient service delivery. Experience in business development activities, including canvassing and outreach, is crucial for strengthening our connections with local businesses and community partners. Finally, candidates should demonstrate adaptability and a commitment to ongoing learning to stay aligned with SkyOne's mission and strategic goals, contributing actively to branch and team success.

QUALIFICATIONS

• Minimum one year of financial institution experience and one year of sales experience.
• Demonstrated success in sales, cross‑selling, or performance‑based roles.
• Strong coaching, mentoring, and communication skills (verbal, written, and phone).
• Proven ability to cross-sell products and hold effective, consultative conversations.
• Solid understanding of financial products and services.
• Proficient with Windows, Word, Excel, internet navigation, 10-key, and general typing.
• Goal-oriented, dependable, and able to maintain a high level of confidentiality.
• Demonstrates a professional presence, creative thinking, and a growth-oriented mindset.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• High level of professionalism, discretion, and confidentiality.

OUR TEAM NEEDS YOU!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!