Automotive Service Manager- Toyota/Volvo of Keene

Job Description

Job Description

Automotive Service Manager

Join a Family-Owned Dealership Where People Matter

Fenton Family Dealerships is looking for an experienced Automotive Service Manager to assist our Service Director in leading one of the busiest service departments in the Monadnock Region. This is an exciting opportunity to join our family-owned and operated dealership , where employees are valued, customers are treated like family, and our reputation has been built on trust, integrity, and exceptional service for generations.

As our business continues to grow, we're looking for a motivated leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and is passionate about delivering an outstanding customer experience. If you're ready to take the next step in your career with a dealership that is investing in its people and growing rapidly, we'd love to meet you.

Benefits of Working at Toyota/Volvo of Keene

At Fenton Family Dealerships, we believe our employees are our greatest asset. As a family-owned dealership, we are committed to creating a positive, supportive workplace where our team members can build rewarding, long-term careers.

What We Offer

• Competitive compensation with performance-based incentives
• Family-owned and operated dealership with a people-first culture
• Busy, high-volume service department offering stability and opportunity for growth
• Medical Insurance - Two affordable plan options
• Dental Insurance - Preventive, Basic & Major Services
• Flexible Spending Accounts (FSA)
• Voluntary Life Insurance
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan with up to a 3% company match
• Company-paid Retirement Accumulation Insurance (Life)
• Company-paid Life Insurance (1x annual earnings)
• Paid Time Off (PTO) Accrual Program

• Paid Holidays
• Employee discounts on vehicles, parts, and service
• Annual Wellness Fair featuring flu shots and free onsite services for employees and their immediate family
• Ongoing manufacturer training, leadership development, incentive, and referral programs
• Community volunteer and giving opportunities
• Frequent department lunches, team-building events, and employee appreciation activities

Responsibilities

• Assist the Service Director in leading the daily operations of a busy, high-volume Service Department.
• Lead, coach, and develop Service Advisors to achieve individual and departmental goals.
• Ensure every customer receives an exceptional service experience from check-in through vehicle delivery.
• Review repair orders for accuracy, quality, and proper warranty administration.
• Drive department profitability by effectively managing labor sales and overall performance.
• Analyze key performance indicators (KPIs) and implement strategies for continuous improvement.
• Resolve customer concerns professionally while building long-term relationships that encourage repeat business.
• Partner with the Parts Department to ensure efficient repair processes and timely vehicle completion.
• Maintain compliance with manufacturer standards, dealership policies, and all safety regulations.
• Recruit, train, mentor, and retain top-performing service team members.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Bring a positive attitude, strong work ethic, and commitment to excellence every day.

Qualifications

We're looking for a leader who sets the standard through integrity, accountability, and a commitment to excellence. The ideal candidate will possess:

• Previous experience in automotive service management or a dealership leadership role preferred.
• Proven leadership skills with the ability to motivate, coach, and develop a high-performing team.
• Strong work ethic with a hands-on approach and a willingness to lead by example.
• Self-motivated, goal-driven, and committed to achieving departmental and dealership objectives.
• Excellent organizational skills with the ability to prioritize, delegate, and follow through on tasks from start to finish.
• Ability to perform effectively in a fast-paced, high-volume environment while maintaining a positive attitude under pressure.
• Strong decision-making and problem-solving skills with the confidence to make sound business decisions.
• Exceptional communication and interpersonal skills with employees, customers, and dealership leadership.
• Customer-focused mindset dedicated to delivering an outstanding ownership experience.
• Ability to analyze performance metrics and execute action plans that improve efficiency, profitability, and customer satisfaction.
• Commitment to continuous improvement and professional development.
• Strong computer skills; dealership management system experience (ADP/CDK or similar) is a plus.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Ability to work flexible hours, including Saturdays as business needs require.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Must have valid driver's license and a satisfactory driving record.