Implementation Consultant

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.Job SummaryThe Implementation Consultant plays a vital role in driving value for OpenGov customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers’ OpenGov solution and ensuring maximum value for their investment. In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members.ResponsibilitiesManage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirementsAct as the primary technical point of contact for new customers deploying OpenGov or expanding their implementation, ensuring effective communication and smooth deploymentInteract directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of OpenGov software solutionsUnderstand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflowsDevelop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutionsCollaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customersContinually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projectsGather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring OpenGov remains a preferred and indispensable solutionCollaborate with internal departments at OpenGov to enhance delivery efficiency and effectivenessServe as a trusted advisor to both customers and OpenGov team members, providing valuable insights and guidance based on expertise and experienceRequirements and Preferred ExperienceAt least 2 years of experience in software implementation consulting or equivalent transferrable work with external clientsStrong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practicesProficiency in training customers on software solutions to address key workflows and business processesAbility to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customersStrong skills in conceptualization of patterns, modeling, and design, enabling efficient solution developmentAdvanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reportsDemonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team membersAbility to adapt quickly to changes in product features and respond strategically to meet customer needsExcellent interpersonal skills, including strong verbal and written communication skills, teamwork, and a commitment to exceptional customer serviceExperience working with the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar is preferred but not required.Compensation:Chicago, IL: $97,000 - $110,000On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.Why OpenGov?A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.Opportunity to InnovateThe next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.A Team of Passionate, Driven PeopleThis isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.A Place to Make Your MarkWe pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.Benefits That Work for YouEnjoy an award-winning workplace with the benefits to match, including:Comprehensive healthcare options for individuals and familiesFlexible vacation policy and paid company holidays401(k) with company matchPaid parental leave, wellness stipends, and HSA contributionsProfessional development and growth opportunitiesA collaborative office environment with weekly catered lunches.Compensation Range: $97K - $110KLocationUS | Illinois | ChicagoEmployment TypeFull timeLocation TypeOn-siteDepartmentProfessional ServicesCompensationChicago, IL$97K – $110KOn target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.