Sales Associate, Jewelry (Jewelry Consultant) Austin, TX

Sales Associate, Jewelry (Jewelry Consultant) Austin, TX Overview Brilliant Earth offers a luxury jewelry experience. As a Jewelry Consultant you will guide customers through the sale via in‑person, virtual appointments, phone, or live‑chat, helping them find their best match from our luxury product line. You will work a full‑time schedule, including weekends, in the Austin, TX location. Key Responsibilities Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phone to attain individual revenue targets, providing a luxury customer experience. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer pre‑appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use the ERP system to manage tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Qualifications A passion for the customer; go above and beyond to provide the best possible experience. A drive to exceed sales goals; a self‑proclaimed over‑achiever. Attention to detail; passion for process in a fast‑moving work environment. Excellent communication skills; clear and concise in person, email, or chat. Team player; believe in collaborating to transform the jewelry industry. Compensation Targeted budget: $19–$21 per hour, subject to adjustment at company discretion. Benefits Career Growth: regular 1‑1s, training opportunities, annual 360 reviews. Set Schedule: consistent weekly hours, two consecutive days off. Diverse mission‑focused team. Lifestyle Spending Account. Continued Education and tuition reimbursement. Employee Discounts on our jewelry. Sales Incentive Programs. Mental Wellness Perks. Giving Back and Volunteer Opportunities. Medical, Dental, and Vision. 401k match. Paid Time Off: accrue 3 weeks in first year. Parental Leave. Disability and Life Insurance 100% employer‑paid. EEO/Disability Accommodation Brilliant Earth is an equal opportunity employer. We encourage qualified applicants from all backgrounds to apply. If you need assistance or reasonable accommodation, contact View email address on click.appcast.io. Notice to Applicants (by State) Los Angeles, CA: Qualified applicants with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. San Francisco, CA: Qualified applicants with arrest and conviction records will be considered accordingly. Philadelphia, PA: Qualified applicants with arrest or conviction records will be considered in accordance with the Philadelphia Fair Criminal Record Screening Standards. Background checks will be individualized assets based on duties and requirements. Massachusetts: It is unlawful to require a lie detector test as a condition of employment. Maryland: It is unlawful to require a lie detector or similar test as a condition of employment. How to Apply Please submit a resume and cover letter explaining why you are interested in joining our mission. Include a sentence about your favorite shape of diamond. If selected, the interview process includes a phone call with the recruiting team, an online exercise, and a video interview with a leader. #J-18808-Ljbffr Brilliant Earth