Customer Service Representative

Our client, Industrial Products & Distribution is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Sales & Customer Support team supporting customer accounts within an assigned territory. The ideal candidate will have strong phone-based communication, a detail-oriented approach to quoting and order processing, and a customer-first mindset that supports long-term relationships.

Job Title: Customer Service Representative

Location: Pell City, AL

Pay Range: $24.00 per hour

Shift: Monday - Friday, 8:00 AM - 5:00 PM

What's the Job?

• Professionally represent company products and build customer relationships daily over the phone.
• Promote and sell Douglas products within the assigned territory, supporting sales growth for assigned accounts.
• Collect customer information, enter quotes on a computer, convert orders, and process all required paperwork to support a smooth quote-to-order workflow.
• Process orders and complete necessary documentation for shipments to help ensure accurate, timely fulfillment.
• Support account follow-up by maintaining strong communications and working rapport with internal and external customers.

What's Needed?

• Ability to operate computers and use quoting/order tools to enter quotes, convert orders, and manage required documentation.
• Strong verbal and written communication skills in English for customer interactions.
• Comfort learning and understanding Douglas products and the mechanical applications in which they are used.
• Proficiency with computer software, including Microsoft Word, Excel, PowerPoint, and email.
• Trustworthiness, a strong work ethic, and a positive attitude, with the ability to manage and organize your own work while remaining a team player.

What's in it for me?

• Work schedule Monday through Friday, 8:00 AM to 4:00 PM.
• Opportunity to contribute to sales growth through customer relationship building and quotation follow-up.
• Training and ongoing participation in additional job-related training to support your success.
• A role focused on accurate order processing and documentation to help customers receive what they need.
• Consistent, professional daily customer engagement over the phone.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.