CASHIER

Cashier

Cashier DEPARTMENT: Front-end

REPORTS TO: Customer Service Manager/Assistant Manager/Store Manager

OBJECTIVE: To achieve outstanding service to the customer at the checkout counter, quickly and accurately, and to implement all company policies.

BASIC SCOPE: You are this store's personal representative to our customers. It is you that helps build customer goodwill by carrying out duties in a cheerful, efficient, and courteous manner. You may be the determining factor whether or not the customer will come back to our store.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential Job Duties:

• Develop maximum customer relations through a friendly and courteous behavior.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Know all product locations throughout the store in order to be able to assist customers.
• Operate the cash register and perform all related checkout procedures in a fast, efficient, friendly and accurate manner, as required by company policies and procedures, and as directed by the Customer Service Manager.
• When necessary, pack customer purchases in a fast and efficient manner in compliance with recommended company standards.
• Know the Ad items, special prices, coupon deals, produce items or other features that apply to the store's sales program.
• Be knowledgeable at and capable of implementing all related security and cash drawer accounting procedures as outlined by company policies and as directed by the Customer Service Manager.
• Notify proper personnel of any pricing errors or items not found in file discovered through the process of the checkout function.
• Effectively uses 'idle' time to remain customer-ready which includes housekeeping and provides merchandising for front-end products and displays.
• Comply with all company safety and accident prevention policies; report all accidents to the department manager, or in their absence, the store manager.
• Comply with all company policies, programs and directives as specified in associate handbook.

Housekeeping/Maintenance:

• Responsible for cleaning and sanitizing checkout and other front-end areas as directed by the Customer Service Manager.
• Use and maintain cash register and all other equipment properly and safely to avoid injury and to protect store's investment at all times.
• Maintain all equipment in good working order, notifying the department head or store manager of equipment problems.