RN Operations Manager - Ob/Gyn

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Monday - Friday

Location : 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate : Min $89,523.20 Mid $111,904.00

Position Summary

The RN Operations Manager of an LRH Ambulatory Physician practice is a dynamic and multifaceted role that is defined in this Job Description. The individual contributes to the strategic planning process, and attainment of goals/visions of the organization. The individual fulfilling this role must be able to effectively manage the people, processes, and technology of the physician practice. They must be competent in employee onboarding, relationship management, performance management, lean management, and presentation skills. They must also be proficient in analyzing metrics as it pertains to the practice and make decisions that optimize outcomes, efficiencies, and profits. This leader has overall responsibility for the quality of care for the patients in Specialty Practices, and for the satisfaction of physicians, staff, patients and visitors. S/he oversees the clinical competencies of the support staff, staffing of clinics, ensuring appropriate coverage and level of staffing needed to support physicians, clinic schedules. S/he is also expected to formulate a plan for the operation of his/her departments that is in alignment with the Lakeland Regional Physician Group vision and core purpose/mission, and which supports and is fully integrated with organizational strategic plan and operational goals and objectives. S/he will work collaboratively with other leaders within the Physician Group and throughout the hospital to achieve department, center and hospital-wide quality, satisfaction, and financial goals.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work: LRHPG RN Operations Manager

• Manages human, material and financial resources so that department goals and objectives are achieved, including department specific and organizational dashboard measures and corporate priorities. Works collaboratively within a leadership team to achieve division and organizational goals and objectives. Provides leadership in complying with governmental, accreditation, and other regulations/requirements and with hospital and clinic policies.
• Plans, organizes, and manages clinical services for Specialty Practices. Oversees staffing of clinics, ensuring appropriate coverage and level of staffing needed to support physicians and clinic schedules.
• Coordinates workflow in clinics and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency. Cross-trains staff to work in additional clinics when needed
• Effectively oversee the providers and staff in the office. Effective management of their attendance, performance, and behavior is required. An operations manager will be responsible for tracking and maximizing the productivity of the providers and staff. He/she will form strong relationships with the staff to maximize team work, outcomes, and financial gains. The operations manager will be directly responsible for employee reviews, maintaining a level of internal customer service through employee engagement, onboarding new employees, building an internal leadership structure, determining appropriate staffing levels driven by data, and perform all necessary disciplinary action.
• Participates in the selection and orientation of new staff ensuring the exchange of appropriate information necessary for the successful performance of duties and responsibilities. Orients new staff as assigned ensuring that appropriate information necessary for the successful performance of duties and responsibilities and enhancing employee retention efforts.
• Assumes accountability for personal and professional growth and development of one's own potential, including participation in activities that promote patient care Participates in the achievement of patient, customer, and employee satisfaction goals.
• Assumes responsibility for clinical staff adherence to personal appearance, dress and grooming standards, always portraying a professional appearance. Performs other duties as assigned to support the essential functions of the job and operational needs of the department.
• Ensures clinic schedule templates are maintained to promote efficiencies in practices and customer satisfaction. Actively participates in projects and activities that promote achievement of quality, financial, and strategic goals
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. Responds to physician issues regarding clinic operations.
• Oversees the clinical competencies of the support staff (blood pressure, injections, EKG’s, suture removals). Provide clinical support to the team as needed to include rooming of patients, clinical phone calls, triage of patients, and chart reviews. RN Operations Manager will serve as a clinical resource for their team.

Manager Capabilities

• Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
• Coaches team leaders, direct reports and team members to create a productive work environment.
• Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
• Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
• Serves as a mentor for a healthy and safe culture to advance system, department and service experience.

Competencies & Skills

Essential:

• It is the responsibility of the operations manager to effectively monitor and report on crucial metrics of the department. These metrics include a firm understanding of financial reports, patient access, cancellation/No Show rates, quality metrics, volume levels, phone access and staffing levels. Financial analysis should include but is not limited to labor, pharmacy, supplies, and contracted services.
• Knowledge of clinical processes and procedure within the Specialty.
• The Operations Manager will possess the skill set to present well and communicate ideas, challenges, and opportunities of the department.
• The Clinical Manager will evaluate and monitor the skills of the staff and provide education as needed.
• The Clinical Manager will participate in nurse leader meetings to stay up to date on current practices and/or clinical changes.

Qualifications & Experience

Essential:

• Associate Degree

Nonessential:

• Bachelor Degree

Essential:

• Nursing

Nonessential:

• Bachelor’s degree preferably in nursing

Other information:

Experience Essential:

• 3-5 years of Nursing experience in clinical environment
• 3-5 years of management experience in healthcare.
• In absence of a Bachelor’s Degree, at least 5 years of increasing managerial experience.

Experience Preferred:

• 7-10 years of management experience in a healthcare related field.
• Outpatient/Ambulatory management experience.

Licenses Essential:

• Licensure in the State of Florida as Registered Nurse/CPR required

Licenses Preferred:

• Graduate of an accredited Bachelor’s program. Masters in Nursing or Healthcare/Business