Patient Family Service Specialist

Patient Family Service Specialist

Sigma, Inc. is seeking a dedicated Patient Family Service Specialist to support our client in Aurora, CO. This position plays a key role in delivering exceptional customer service while enhancing the patient and family experience. The specialist will welcome and assist patients, families, and visitors, facilitate visitor management processes, provide wayfinding support, and ensure a safe and welcoming environment throughout the hospital.

The ideal candidate will possess strong customer service skills, excellent communication abilities, experience working in fast-paced environments, and the ability to professionally manage challenging situations while maintaining a positive patient experience.

Key Responsibilities

• Greet and assist patients, families, and visitors in a professional and welcoming manner.
• Perform visitor check-in procedures, including required health screening processes.
• Utilize the Visitor Management System to verify visitor status and issue visitor badges.
• Access Epic to confirm visitor authorization and ensure compliance with hospital visitor policies.
• Provide wayfinding assistance and escort visitors to appropriate locations when needed.
• Professionally de-escalate difficult situations involving patients, families, and visitors.
• Maintain the efficient operation of the hospital's Visitor Management Program.
• Support a positive patient and family experience throughout the organization.
• Collaborate with hospital staff to ensure visitor safety and compliance with established procedures.
• Maintain confidentiality and adhere to hospital policies and regulatory requirements.

Required Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of administrative, clerical, or customer service experience.
• Strong customer service and interpersonal communication skills.
• Ability to multitask and remain organized in a fast-paced healthcare environment.
• Excellent conflict resolution and de-escalation skills.
• Comfortable working in a hospital setting.
• New travelers are encouraged to apply.

Education Equivalency

• A relevant Associate's or Bachelor's Degree may substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• Experience working with patients, families, or visitors in a healthcare or hospitality environment.
• Experience handling difficult situations with professionalism and empathy.
• Familiarity with visitor management systems and Epic is a plus.
• Ability to work effectively in a collaborative, patient-focused environment.

Desired Skills

• Customer Service Excellence
• Patient & Family Experience
• Visitor Management
• Visitor Check-In & Screening
• Epic System Experience
• Wayfinding & Patient Assistance
• Conflict Resolution
• De-escalation Techniques
• Administrative Support
• Communication & Interpersonal Skills
• Multitasking & Organization
• Hospital Operations
• Team Collaboration
• Attention to Detail