Computer Support Specialist

Computer Support Specialist I

Join Arctic Slope Regional Corporation (ASRC), Alaska's largest locally-owned company representing over 13,000 Iñupiaq shareholders and employing over 16,000 people worldwide. Guided by our Iñupiat values, we're not just building careers - we're building a legacy. As we enter our next era of growth, we're seeking talented individuals who want to be part of something meaningful while advancing their own professional journey.

A Computer Support Specialist I is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up and running smoothly again.

Essential Duties And Responsibilities (and other duties as assigned)

1. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
3. Determine the best solution based on the issue and details provided by customers.
4. Walk the customer through the problem-solving process.
5. Direct unresolved issues to the next level of support personnel.
6. Provide accurate information on IT products or services.
7. Record events and problems and their resolution in logs.
8. Follow-up and update customer status and information.
9. Pass on any feedback or suggestions by customers to the appropriate internal team.
10. Identify and suggest possible improvements to procedures.

Leadership Competency Requirements For Individual Contributor Level

ASRC's Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive For Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management

• Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

Education And/Or Experience

1. High school diploma or equivalent.
2. One (1) year of experience as a help desk technician or related customer support role.
3. Working knowledge of office automation products, databases, and remote control.
4. Good understanding of computer systems, mobile devices, and other tech products.
5. Ability to diagnose and resolve basic technical issues.
6. Proficiency in English.
7. Excellent communication skills.
8. Customer-oriented and cool-tempered.

Why ASRC Is Different

Purpose That Matters: You're not just taking a job—you're joining a mission. ASRC, along with its family of companies, is the largest Alaskan-owned and operated company, employing more than 16,000 people across Alaska and the Lower 48. We operate six major business lines: government contracting, petroleum refining and marketing, energy support, industrial services, construction, and natural resources. Every project contributes to preserving culture while building sustainable prosperity.

Values-Driven Culture: Arctic Slope Regional Corporation's core values are the cornerstone of its success as a community partner and as a company: spirituality, respect for each other, our culture as Iñupiat, high performance, stewardship, our business relationships, resolution of conflict, and integrity - they guide every decision. You'll work alongside people who are committed to these principles in everything they do.

Exceptional Growth Opportunities:

• Leadership development through our Next Up program
• Mentorship from industry experts across six diverse business segments
• Career paths spanning from Arctic operations to federal contracting
• Training and development that invests in your long-term success

Proven Stability & Innovation:

• 50+ years of sustained growth and market leadership
• $4+ billion in annual revenue across diversified business lines
• Leading Alaska's Top 49ers list for 29 consecutive years

Total Rewards

At ASRC, we believe exceptional people deserve exceptional benefits. Our comprehensive total rewards package reflects our commitment to your success, well-being, and financial security.

Financial Security:

• Competitive salaries with performance-based opportunities
• 401(k) retirement plan with 100% company match up to 4%
• Educational assistance and professional development funding
• Employee referral bonuses

Health & Wellness:

We offer a wide range of medical plans through Federal Employee Health Benefits Plan (FEHB).

• Comprehensive Dental and Vision Insurance options
• 401K plan up to 4% match with immediate vesting after 2 pay periods
• Employee assistance programs for you and your family
• Additional Supplemental Insurance: Voluntary Life Insurance, Short-Term and Long-Term Disability, Accidental Death & Dismemberment (AD&D), Pet Insurance, Legal Services, Identity Theft Protection, Hospital Indemnity, Accident Insurance, and Critical Illness Insurance.

Professional Development:

• Tuition reimbursement
• ASRC's leadership development program
• Mentorship programs

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy office setting. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

Note: This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.

We comply with the terms of Section 503 of the Rehabilitation