Computer Lab Technician

Computer Lab Technician Application Deadline: 9 July 2026 Department: Public Services Employment Type: Part Time Location: Old Town Library Reporting To: Erin Lucero Compensation: $22.78 - $28.48 / hour Description Working at the Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out! As the Computer Lab Technician, you will be responsible for helping the public build digital literacy skills by providing customer support with a variety of technology in the Old Town Library computer lab, teaching programs, and providing 3D print services. Essential Duties + Responsibilities Creates a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences. Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders. Assists customers with using and troubleshooting public computer stations and other library technology such as paper printing, 3-D printing, copying, faxing, and scanning. Answers questions and provides support with a wide variety of technology. Processes and fulfills 3D print orders, which includes: Using file slicing software. Operating and maintaining 3D printers and supplies. Communicating specifics about 3D print orders with customers, including sizes, infills, supports, and customizations. Processing payment for 3D print pickups. Provides accurate informational and directional assistance to customer inquiries. Provides one-to-one tech support for e-media requests and teaches customers how to navigate their personal device(s) with access to digital library resources. Develops, delivers, and supports library programs covering a range of technology-related and digital literacy topics. Assists with maintenance, tracking, and inventory of technology checkouts, including connection cords, remotes, chargers, and lending laptops. Assists customers in locating library materials as needed. Responsible for opening, closing, and ongoing maintenance duties of the computer lab, technology stations, and related equipment. Includes clearing and organizing workstations, counters, and restocking supplies. Proactively stays current with evolving technology, especially those offered by the library as a service. Develops and maintains a working knowledge of library research databases as well as online learning resources. Assist customers with accessing digital learning resources. Responsible for computer lab oversight, including working collaboratively with security and reference staff to address behavior issues, and problem‑solves customer safety and security issues. Assists customers with basic circulation‑related tasks. Helps to maintain safety, security and healthy environments in the library. Responds to facility hazards and emergencies according to protocols. Stays current on Poudre Libraries policies, processes, procedures, and technologies required to perform work duties. Participates in training and education as needed. Performs other duties as assigned. Knowledge, Skills & Abilities Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations. Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co‑workers, and supervisor. Ability to work a flexible schedule, including weekdays, evenings, and weekends (Saturdays and Sundays). Ability to stay calm under pressure. Intermediate knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.), internet navigation, major operating systems, mobile devices, and social media outlets. Ability to develop effective technology training content. Ability to effectively troubleshoot and teach technology with patience, in a variety of settings, to customers and staff at all levels of technological competency and understanding. Ability to follow verbal and written instructions. Ability to fulfill professional written communication via email and reports and to perform public speaking and presentations in front of large groups. Ability to work with limited supervision and to exercise independent judgment as needed. Ability to skillfully manage multiple priorities. Ability to establish effective working relationships with coworkers and community partners to collaborate on long‑term projects and program development. Ability to become an in‑house expert on the microfilm machine, EZ scanner, 3D printer, and makerspace technology. Education & Experience High school diploma or equivalent (e.g., GED) is required. Bachelor’s degree from an accredited college or university is desirable. Minimum of one year of technical or instructional experience is desirable. Experience with 3D printing, CAD, and customer service is desirable. Certificates & Licenses None required. Language Abilities Ability to read, speak, and communicate in English fluently is required. Ability to read, speak, and communicate in Spanish fluently is desirable. Conversational ability in other languages is desirable. Supervisory Responsibilities This job has no supervisory responsibilities. Work Environment & Physical Demands Work primarily in a public library environment and sometimes in community settings. The demands on the visual sense are very high. Regularly sit, stand, walk, use hands to handle or feel, lift and/or move up to 10 pounds, talk and hear. Regularly reach, lift and move arms above shoulder level. Occasionally push moveable carts weighing up to 150 pounds. Occasionally lift and/or move materials weighing up to 30 pounds. Occasionally bend, stoop, kneel, crouch, crawl, climb, or balance. Concentrate on and complete tasks in the presence of distractions. Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, telephone, e‑reader, calculator, point of sale system, bar code reader, copy and fax machines. Continuous and repetitive arm, hand, and eye movement. Moderate to loud noise levels. Travel to/from meetings and various locations. Work shifts vary and occur during all library operating hours. Important Information Poudre Libraries will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities. Please call View phone number on click.appcast.io for assistance. Poudre Libraries is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality. Note: Some information in your application may be public information under the Colorado Open Records Act. Benefits This position is eligible for Classified benefits (prorated, if part-time). #J-18808-Ljbffr