Parts and Service Sales Representative

Job Description

Job Description

Job Title: Parts and Service Sales Representative

Company: The Ironpeddlers - Greater Wilmington, NC area

*Please do not apply unless you have sales and construction equipment experience*

*Base Salary + Commission for this role*

*Company vehicle provided*

*Construction Equipment Technicians encouraged to apply*

Job Summary: To promote and profitably sell after-market services including, but not limited to parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance to all product users through planned customer contact within an assigned territory.

Key Responsibilities:

1. Increase dealer parts and service sales volume by aggressively soliciting orders from customers and prospective customers.

• Expectation is an annual increase of total parts and service sales for respective territory.

2. Maintain constant contact with existing customers while aggressively seeking new customers.

3. Secure or submit accurate service repair estimate requests to management for pricing and present all quotes and estimates to customers.

• Prepare and present all required written quotes requested by any customer through the support of various parts, service, and sales personnel.
• Expect a follow-up phone call to the customer for every quote completed above $2500 to confirm customer satisfaction.

4. Keep management informed of all product support activities occurring within assigned territories.

• Be prepared for weekly review with management of the following week’s itinerary.
• Visit any customer that purchases or leases any new or used equipment within one week of delivery.

5. Maintain a thorough knowledge of territory equipment population, sales history, and competitive activities.

• Customer Purchases YTD compared to previous year specific by PSR Territory
• YTD Parts and Service Purchases by Division and PSR Territory

6. Generate or assist in the sale of new Total Maintenance and Repairs and Planned Maintenance Agreements.

7. Keep customers informed of product support programs offered by the Ironpeddlers Parts Division and its venders.

8. Effectively utilize all available technical and sales training offered by the Ironpeddlers Parts Division and its venders

9. Maintain good customer relations.

10. Address customer issues in accordance with Company Policy and advise management promptly of any situations beyond your scope of authority.

11. Fully utilize all promotional materials and programs to increase sales.

12. Maintain a professional and proper personal appearance at all times.

13. Properly maintain Company property.

14. Identify and communicate new and used sales leads to the various Divisions and Departments. Communicate rental leads to Sales Department as appropriate.

15. Regularly and on time submit an accurate record of business expenses for reimbursement.

17. Assisting in the delivery and presentation of quotes prepared by the Parts and Service Operations Departments to existing customers with PM agreements and/or house accounts.

Qualifications:

• High school diploma or equivalent; additional education or technical training in automotive, machinery, or a related field is a plus.
• Previous experience in automotive, heavy equipment, or machinery parts sales is preferred.
• Strong mechanical aptitude and technical knowledge of heavy equipment and machinery.
• Excellent communication and interpersonal skills to build rapport with customers.
• Proficient computer skills and experience with point-of-sale systems.
• Detail-oriented with the ability to multitask and handle a high volume of parts inquiries.
• Demonstrated problem-solving abilities and a proactive attitude towards customer service.

Working at The Ironpeddlers offers a rewarding career with opportunities for professional growth and development within the company. As a Parts and Service Sales Representative, you will be an integral part of a dedicated team committed to providing exceptional service to our customers in the Greater Wilmington Area, NC.

Duties:

- Provide exceptional customer service to dealership clients
- Assist customers in identifying and selecting the correct parts for their equipment
- Utilize knowledge of retail math to calculate pricing and discounts accurately
- Maintain inventory stock levels and ensure parts are organized and easily accessible
- Fulfill customer orders promptly and accurately
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Utilize Excel or other software to track inventory and generate reports

Skills:

- Strong mathematical skills, including the ability to perform calculations quickly and accurately
- Knowledge of dealership parts and the automotive market preferred
- Excellent organizational skills with the ability to maintain a clean and orderly parts department
- Exceptional phone etiquette and communication skills
- Detail-oriented with a focus on accuracy in order fulfillment
- Proficiency in using Excel or other software for data tracking and reporting

This position requires a high level of attention to detail, strong organizational skills, and excellent customer service abilities. The Parts and Service Representative will play a crucial role in ensuring that customers receive the correct parts for their equipment in a timely manner. If you have a passion for automotive parts, enjoy working with customers, and have strong math skills, we encourage you to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road

The Ironpeddlers sells parts and equipment worldwide through its seven locations in Charlotte, NC; Greenville, SC; Raleigh, NC; London, KY; Florence, SC; Wilmington, NC; and Asheville, NC. Additionally, we are an authorized SANY® dealership serving the Charlotte, Raleigh, and Greenville markets and surrounding areas. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new or pre-owned equipment, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to ensure your experience is outstanding, from assisting with your choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers by providing the best customer service available.

Company Description

The Ironpeddlers sells parts and equipment worldwide through its seven locations in Charlotte, NC; Greenville, SC; Raleigh, NC; London, KY; Florence, SC; Wilmington, NC; and Asheville, NC. Additionally, we are an authorized SANY® dealership serving the Charlotte, Raleigh, and Greenville markets and surrounding areas. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new or pre-owned equipment, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to ensure your experience is outstanding, from assisting with your choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers by providing the best customer service available.